REASSA REYES SOTO
Eagle Lake,FL
Summary
Administrative and customer service professional specializing in office operations and data management. Demonstrated ability to enhance productivity through accuracy and efficiency. Strong organizational skills ensure compliance and streamline workflows. Bilingual in English and Tagalog, with a Bachelor's degree in psychology supporting effective communication.
Overview
3
3
years of professional experience
Work History
Medical Reimbursement Technician
Department of Veterans Affairs - Veterans Health Administration
Hybrid
09.2024 - 09.2025
- Reviewed and verified an average of 80-120 claims daily using ICD-10, CPT-4, and HCPCS codes, maintaining 100% compliance with Medicare and organizational standards.
- Processed and submitted UB-04 and CMS-1500 claims in accordance with payer guidelines, meeting reimbursement deadlines with exceptional accuracy.
- Managed high-volume billing workflows, prioritizing competing deadlines to exceed daily productivity and quality targets.
- Conducted claim data analysis to identify discrepancies, reducing resubmission rates, and improving billing turnaround times.
- Collaborated with supervisors and peers to streamline workflows, resulting in measurable gains in efficiency and accuracy.
- Ensured confidentiality and compliance with HIPAA and federal privacy regulations in all patient and financial documentation.
Legal Administrative Specialist
Department of Veterans Affairs - Veterans Benefits Administration
, Remote
01.2024 - 09.2024
- Interpreted and communicated federal policies and benefit regulations to 30 to 60 veterans and beneficiaries daily, improving understanding and compliance.
- Prepared and maintained case documentation, financial records, and correspondence, ensuring accuracy and adherence to VA and federal standards.
- Conducted research on eligibility and claim histories to prepare data-driven reports supporting benefit determinations.
- Collaborated with internal departments and external partners to coordinate appointments and expedite case resolutions.
- Maintained strict confidentiality in accordance with HIPAA and Privacy Act requirements when handling sensitive information.
Store Associate
Department of Defense - Defense Commissary Agency
Tampa, FL
12.2022 - 01.2024
- Processed hundreds of daily transactions using Electronic Point of Sale (EPOS) systems while ensuring accuracy, accountability, and policy compliance.
- Delivered excellent customer service and communication support, resolving inquiries and assisting with policy-related transactions.
- Trained and mentored new employees on register operations, customer service procedures, and compliance standards to ensure consistent performance and adherence to company policies.
- Maintained accurate sales, return, and inventory records, supporting reliable reporting and data integrity.
- Collaborated with team members to improve workflow efficiency and uphold organizational standards.
- Recognized by management for professionalism, reliability, and consistent contributions to team success.
Education
Bachelor of Arts (B.A.) - Psychology
Southern New Hampshire University
Manchester, NH01-2026
Skills
- Communication
- Organization
- Data analysis
- Confidentiality
- Adaptability
- Team collaboration
- Regulatory compliance expertise
- Document management
- Data analysis and research
- Workflow optimization
- Team collaboration
- Customer service excellence
- Attention to detail
- Data entry accuracy
- Claims verification
- Financial transaction oversight
- Procurement and financial analysis
- Multi-tasking proficiency
- Medical billing and coding
Technical Competencies
Data management systems, Billing systems, Workflow and case tracking platforms, Customer relationship management (CRM) tools, Microsoft Office Suite 365, Google Workspace, SharePoint, Adobe, Mac, Microsoft Windows
Timeline
Medical Reimbursement Technician
Department of Veterans Affairs - Veterans Health Administration
09.2024 - 09.2025
Legal Administrative Specialist
Department of Veterans Affairs - Veterans Benefits Administration
01.2024 - 09.2024
Store Associate
Department of Defense - Defense Commissary Agency
12.2022 - 01.2024
Bachelor of Arts (B.A.) - Psychology
Southern New Hampshire University