Keosha Trapp
Newberry,SC
Summary
Hello, My name is Keosha A. Trapp . I have Clerical,Data Entry,Customer Service,Contact Center, Remote and Healthcare experience.
Overview
2
2
years of professional experience
Work History
Home Health Aide
Home Senior Care
10 2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
AP Specialist
Wells Sanitation
2022.10 - 2023.09
- The AP/AR Specialist is responsible for ensuring payments are collected on time, verifying and recording transactions, resolving account discrepancies, and completing other tasks that ensure all payments are secure
- AP Specialist will also handle and record any unusual billing situations, such as custom payment arrangements that may arise outside of normal operations.Receptionist, Data entry, Accepting and logging payments via cash, checks, debit and credit cards and online
- Analyzing accounts receivable, resolving unpaid claims and handling billing inquiries
- Organizing and Documenting paper work
- Creating invoices
- Answering and transferring phone calls
- Experience with Microsoft Excel , Word and Quickbooks
- Validating checks and money orders
- I worked Remotely some days.
Customer Service Associate
Lowes
12 2014 - 09 2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Customer Service Representative/Call Center
General Information Services
08 2007 - 09 2014
- I handled troubleshoot customer issues and provided billing support
- Resolved customer complaintsand escalate issues
- Maintained customer records, update account information, and process orders
- Sometimes worked Remote
- Checks, verifies, and transfers data from electronic documents received into database systems usingkeyboard
- Verifies data by comparing database record to source documents received and corrects data where necessary
- Identifies additional data or further information needed based on data received and/or previously received
- Checks completed work for accuracy.
Education
Certificate in Health Unit Coordinator -
Piedmont Technical College
Greenwood, SC2011
High School Diploma - General
Newberry Career Center
Newberry, SC2007
Business and Personal Finance, Health Science and Personal Finance
Newberry High School
Newberry, SC2007
Skills
- Customer Service
- Customer Care
- Data Entry
- Microsoft Word
- Typing
- Word
- Microsoft Powerpoint
- Front desk
- Developmental Disabilities Experience
- Computer literacy
- Cash handling
- Communication Skills
- QuickBooks
- Microsoft Excel
- Data entry
- Communication skills
- Phone etiquette
- Organizational skills
- Microsoft Office
- English
- Patient care
Timeline
AP Specialist
Wells Sanitation
2022.10 - 2023.09
Home Health Aide
Home Senior Care
10 2023 - Current
Customer Service Associate
Lowes
12 2014 - 09 2022
Customer Service Representative/Call Center
General Information Services
08 2007 - 09 2014
Certificate in Health Unit Coordinator -
Piedmont Technical College
High School Diploma - General
Newberry Career Center
Business and Personal Finance, Health Science and Personal Finance
Newberry High School