Keozenae Whitsell
Clinton Township,MI
Overview
8
8
years of professional experience
Work History
President’s Club Licensed Specialist
Rock Mortgage
Detroit, MI
01.2022 - Current
- Conduct high-volume outbound calls to prospective and existing clients to discuss mortgage solutions and assess financial needs
- Generate qualified leads through cold calling and appointment setting to support business development initiatives
- Transfer clients to appropriate licensed mortgage professionals based on eligibility and interest
- Maintain compliance with federal regulations, company policies, and quality standards
- Build report with clients while providing clear, persuasive information on loan products and services
- Recognized as a President’s Club performer for exceeding performance and sales benchmarks
Case Worker
Wolverine Human Services
Detroit, MI
06.2021 - 01.2022
- Supervise and guide clients in a variety of daily activities, while arranging and controlling the physical surroundings to provide a healthy and safe environment
- Recognize and manage individual treatment plans for clients with dignity and respect
- Read all documented charts and/or logbooks at start of the shift and maintain documentation throughout the shift
- Function as a mandated reporter, as required by Michigan Child Protection Law
- Conducted comprehensive assessments to identify strengths, challenges, and resources available for clients.
Manager /Research Aide
Institute for Public Policy and Social Research
East Lansing, MI
01.2018 - 05.2021
- Collected and analyzed survey data for state and federal agencies, including MDHHS and CDC’s Behavioral Risk Factor Surveillance Study
- - Supervised, trained, and supported up to 150 interviewers, improving job performance and data quality assurance.
- - Assisted in hiring processes, conducted clerical tasks, and provided guidance on research protocols
- - Training & Team Supervision
LEGAL INTERN
REID AND REIDS LAW FIRM
Lansing, MI
01.2020 - 04.2020
- Researched and drafted legal briefs while observing and analyzing civil and criminal court proceedings.
- Gained exposure to estate planning and document preparation in support of legal staff.
- Collaborated with clerks and secretaries in retrieving, filing, and organizing legal documents.
- Legal Research & Documentation
- Microsoft Office Suite | Proprietary CRM Software.
- Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
Education
Bachelor of Arts - Criminal Justice, Youth & Society
Michigan State University
East Lansing, MI05.2021
Timeline
President’s Club Licensed Specialist
Rock Mortgage
01.2022 - Current
Case Worker
Wolverine Human Services
06.2021 - 01.2022
LEGAL INTERN
REID AND REIDS LAW FIRM
01.2020 - 04.2020
Manager /Research Aide
Institute for Public Policy and Social Research
01.2018 - 05.2021
Bachelor of Arts - Criminal Justice, Youth & Society
Michigan State University