Kera Goff
Norman,OK
Summary
Highly motivated individual with a varying skill set, anything I am assigned I learn quickly and proficiently. I excel in any field I am assigned and enjoy bringing others up to meet my level of sucsess.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies, ACT
Norman, OK
04.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Mentored new employees on procedures and policies to maximize team performance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered calls per shift to assist with customer questions and concerns.
- Multi tasks to document while speaking
- Demonstrates accuracy and thoroughness
- Maintains Confidentiality
Barista
Black Rifle Coffee
Oklahoma City, OK
03.2023 - 05.2023
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Input orders into point of sale system and handled customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Described menu items to customers and suggested appealing products.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Created signs and displays to advertise store products or events.
- Operated cash registers to process customer payments.
- Collected payments and provided accurate change.
Online Grocery Associate
Walmart
Del City, OK
10.2022 - 02.2023
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Asked store associates for help locating missing products.
- Secured and stored items until customer pickup.
- Provided training and support for new employees joining the company's online grocery team.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Uber Partner
Uber Eats
Oklahoma City, OK
02.2022 - 10.2022
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Maintained cleanliness of interior and exterior of vehicle.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Maintained valid driver's license at all times according to state regulations.
- Offered riders information about local attractions and restaurants.
Carhop Server
Sonic
Newcastle, OK
06.2021 - 02.2022
- Presented menus and answered questions regarding items.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Informed management about low inventory levels of certain items.
- Served food and beverages to patrons and confirmed complete orders.
- Informed customers of daily specials and signature menu items.
- Assisted other team members when needed during busy times or special events.
- Informed customers of regular deals or monthly specials to upsell orders.
- Followed proper procedures for operating kitchen equipment safely.
- Kept work areas clean and organized throughout shift.
- Completed opening, closing and shift change tasks by following company guidelines.
- Stocked service areas with supplies during slow periods.
- Participated in regular training sessions on food safety practices.
Logistics Supervisor
EMSA
Oklahoma City, OK
12.2020 - 06.2021
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Prepared inventory for shipment by attaching tags and labels.
- Checked loaded materials compared to work orders for correctness.
- Inspect, clean, and repair medical equipment.
- Drive an ambulance.
- Issues required supplies and equipment to appropriate team members and maintains inventory of items.
- Restock ambulances and label everything to ensure the medical equipment is in date and not expired.
Education
GED -
OCCC
Oklahoma City, OK05.2015
Skills
- Complaint Resolution
- Consultative Sales
- Appointment Scheduling
- Data Entry
- Account Updating
- Data Collection
- Information Security
- Call Management
- Report Generation
- Inbound and Outbound Calling
- Paperwork Processing
- Call Center Operations
- Microsoft Excel
- Courteous Demeanor
- Adaptive Team Player
- Documentation
- Active Listening
- Typing Proficiency
- Stock Management
- Microsoft Office Suite
- In-Store Support
- Multi-Task Management
- High-Energy Attitude
- Reading Comprehension
- Project Management Abilities
- Staff Training
- Team Development
- Executive Management Support
- Critical Thinking
- Problem-Solving Abilities
- Account Management
- Computer Proficiency
- Technical Support
- Grammar
- Medical Terminology Knowledge
- Problem Resolution
- Store Maintenance
Affiliations
- Gardening
- Gaming
- Hobby Mechanic
Timeline
Customer Service Representative
Advanced Call Center Technologies, ACT
04.2023 - Current
Barista
Black Rifle Coffee
03.2023 - 05.2023
Online Grocery Associate
Walmart
10.2022 - 02.2023
Uber Partner
Uber Eats
02.2022 - 10.2022
Carhop Server
Sonic
06.2021 - 02.2022
Logistics Supervisor
EMSA
12.2020 - 06.2021
GED -
OCCC
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