Kera Pilger

-Finalize and box orders for carryout and delivery.

-Clean and restock all areas of store

-Customer service/cashier

• Oversaw daily operations, ensuring efficient service delivery and high-quality patient care.
• Implemented inventory management systems, reducing waste and optimizing resource allocation.
• Coordinated scheduling for veterinary staff, improving workflow and client satisfaction.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Delivered orders efficiently to ensure timely customer satisfaction.
• Operated GPS and routing systems to optimize delivery routes.
• Assisted in training new drivers on company protocols and safety standards.
• Maintained vehicle cleanliness and performed routine maintenance checks.
• Handled cash and electronic payments accurately following company procedures.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Managed customer inquiries and complaints in polite and professional manner.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.