Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerby Liberal

Holiday,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Burlington
04.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Metropolitan Ministries
01.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Tarpon Springs High School
Tarpon Springs, FL
05.2024

Skills

  • Complaint Resolution
  • Data Entry
  • Scheduling
  • Report Generation
  • Data Collection

Timeline

Customer Service Representative

Burlington
04.2023 - Current

Customer Service Representative

Metropolitan Ministries
01.2023 - Current

High School Diploma -

Tarpon Springs High School
Kerby Liberal