Keren Blanchard
Lebanon,Tennessee
Summary
I'm a junior at Lipscomb University, studying Social Work and Spanish. I'm passionate about helping diverse communities and plan to get my Master's in Social Work to make a real difference in people's lives.
Overview
9
9
years of professional experience
Work History
Legal Case Consultant
Legal Answer Edge
05.2024 - Current
- Evaluated client needs, set clear goals, and encouraged signing retainers to ensure necessary help.
- Skilled in handling difficult conversations, de-escalating situations, and adjusting to legal inquiries.
AT&T Representative
AT&T Business Mobility Care
03.2023 - 12.2023
- Developed de-escalation skills and strong problem-solving abilities to address customer concerns.
- Gained deep knowledge of AT&T products, effective communication, and sales techniques like upselling.
- Built rapport with customers, identified needs, and tracked interactions using CRM systems.
- Adapted to a fast-paced environment, prioritized leads, and committed to exceeding sales targets.
Secretary
State Farm
12.2022 - 01.2023
- Efficiently managed high call volumes daily, demonstrating persistence and resilience in handling rejection.
Team Member
Moes Mexican Grilled
06.2021 - 08.2021
- Efficiently handled teamwork, order taking, food prep, and payments in a fast-paced environment, while maintaining cleanliness and food safety.
- Provided excellent customer service, greeting and serving customers, taking accurate orders, and assisting with opening and closing duties.
Non-profit Organization- Assistant
100X Development
06.2019 - 08.2019
- Assisted with social media updates, writing thank you and sponsorship letters, and updating blogs and newsletters.
Team Member
Chick Fil-A
06.2017 - 03.2019
- Handled cashier duties, managed orders and drinks at the drive-through, and worked effectively in fast-paced environments, both independently and in teams.
Summer Intern
The Nehemiah Center
06.2015 - 06.2016
- Assisted with breakfast for the children
- Assisted with taking care of the children and their needs
- Entertained and spend quality time with the children
- Translated for the Director to the kid's families from English to Spanish and vice-versa.
Education
Bachelor of Science - Social Work
Lipscomb University
Nashville, TN05-2026
No Degree - Freshman
Troy University
Troy, AL08-2019
Skills
- Customer Service
- Teamwork and Collaboration
- Flexible and Adaptable
- Calm Under Pressure
- Friendly, Positive Attitude
- Bilingual (Spanish and English)
Languages
Spanish
Native or Bilingual
Timeline
Legal Case Consultant
Legal Answer Edge
05.2024 - Current
AT&T Representative
AT&T Business Mobility Care
03.2023 - 12.2023
Secretary
State Farm
12.2022 - 01.2023
Team Member
Moes Mexican Grilled
06.2021 - 08.2021
Non-profit Organization- Assistant
100X Development
06.2019 - 08.2019
Team Member
Chick Fil-A
06.2017 - 03.2019
Summer Intern
The Nehemiah Center
06.2015 - 06.2016
Bachelor of Science - Social Work
Lipscomb University
No Degree - Freshman
Troy University
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