Keren Ledesma
Santa Fe,NM
Summary
Proven leader at Hobby Lobby, adept in customer relations and store organization, significantly enhanced customer satisfaction and store efficiency. Expert in staff supervision and problem-solving, skillfully managed store operations and merchandise displays, leading to a noticeable improvement in sales and operational effectiveness.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Hobby Lobby
Santa Fe, NM
04.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Santa Fe Community College
Santa Fe, NM03.2022
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Relations
- Store Organization
- Time Management
- Store Opening and Closing
- Staff Supervision
- Work Planning and Prioritization
- Goals and performance
Accomplishments
Being promoted to management has been one of my greatest accomplishment. I am a self driven person with great time management skills and problem solving with a professional out going personality.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Assistant Store Manager
Hobby Lobby
04.2023 - Current
Santa Fe Community College