Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keren Rosales

Ardsley,NY

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Friendly and reliable offering unmatched customer service and workplace focus. Strong communication and interpersonal skills for providing superior customer service. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Smoothly equip employees to independently handle daily functions and meet customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Account Manager

Allstate
10.2020 - Current
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

Cashier, Event Host

Grand Prix New York
10.2023 - 05.2024
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked environment.
  • Streamlined event planning processes to increase efficiency, ensuring successful events and satisfied clients.
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.

Party Manager, Cashier, Party Host, Monitor

Thrillz High Flying Adventure Park
08.2018 - 02.2023
  • Planned parties according to customer specifications.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Directed guests to correct areas for eating, dancing and other services.
  • Collected and authorized payments of guests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Party Manager, Cashier, Party Host, Monitor,

Jumpz Trampoline Park
09.2017 - 02.2023
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Cashier, Customer Service

DSW Shoe Design
09.2020 - 12.2020
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Completed inventory counts and ordered merchandise.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Host

Applebee’s
03.2019 - 06.2019
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Education

Bachelor of Arts - Accounting

Western Connecticut State University
Danbury, CT
05.2025

High School Diploma -

Brewster High School
Brewster, NY
06.2018

Skills

  • Strategic Account Planning
  • Time Management
  • Performance Evaluations
  • Customer Service
  • Teamwork and Collaboration
  • Persuasive Negotiations
  • Guest Reception
  • Exceptional communication
  • Party Scheduling

Languages

Spanish
Native or Bilingual

Timeline

Cashier, Event Host

Grand Prix New York
10.2023 - 05.2024

Account Manager

Allstate
10.2020 - Current

Cashier, Customer Service

DSW Shoe Design
09.2020 - 12.2020

Host

Applebee’s
03.2019 - 06.2019

Party Manager, Cashier, Party Host, Monitor

Thrillz High Flying Adventure Park
08.2018 - 02.2023

Party Manager, Cashier, Party Host, Monitor,

Jumpz Trampoline Park
09.2017 - 02.2023

Bachelor of Arts - Accounting

Western Connecticut State University

High School Diploma -

Brewster High School

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Keren Rosales