Kerena Talley
Greenville,TX
Summary
Dynamic operations leader with a proven track record at Fuzzy's Taco Shop, enhancing efficiency and customer satisfaction. Skilled in budget development and customer relations, I successfully implemented training programs and optimized inventory management, driving significant improvements in service quality and operational performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant GM
Fuzzy's Taco Shop Shop
Royse City, TX
06.2025 - Current
- Streamlined daily operations to enhance restaurant efficiency.
- Oversaw inventory management and optimized ordering processes for enhanced operational efficiency.
- Facilitated training sessions for new staff on customer service protocols and operational standards.
- Streamlined team scheduling to enhance labor efficiency and coverage.
GM
Travel Center
Bogata, TX
03.2016 - 06.2016
- Led operational strategies to enhance customer satisfaction and loyalty.
- Streamlined daily operations, resulting in improved efficiency across all departments.
- Developed and implemented training programs for staff to elevate service standards.
- Managed budget allocations to optimize resource utilization within the travel center.
Assistant Manager
Dairy Queen
Cooper, TX
11.2010 - 04.2014
- Assisted in training new staff on operational procedures and customer service standards.
- Coordinated daily inventory management to ensure product availability and minimize waste.
- Implemented promotional strategies to enhance customer engagement and increase sales.
- Monitored employee performance, providing feedback to improve service quality and efficiency.
Butcher and Market Manager
Retail Grocery
Paris, TX
02.2009 - 09.2011
- ParisOperated meat cutting equipment to prepare various cuts of meat for display.
- Ensured compliance with health and safety regulations in meat handling and storage.
- Assisted customers with product selection and provided cooking recommendations.
- Maintained cleanliness of workstations and adherence to sanitation standards.
Night Auditor
Ramada Inn
Greenville, TX
08.2001 - 05.2002
- Processed guest check-ins and check-outs efficiently, ensuring smooth operations during night shifts.
- Reconciled daily financial transactions and resolved discrepancies promptly to maintain accurate records.
- Monitored security systems and conducted property inspections to ensure guest safety and comfort.
- Provided exceptional customer service by addressing guest inquiries and resolving concerns effectively.
Front Desk Agent
Ramada Inn
Greenville, TX
08.2001 - 05.2002
- Greeted and checked in guests, ensuring a welcoming atmosphere.
- Managed reservations through hotel property management system efficiently.
- Assisted guests with inquiries, providing accurate information about services and amenities.
- Processed payments and maintained accurate financial records for transactions.
Education
No Degree - Entrepreneurial Studies
Paris Junior College
Paris, Texas, TXAssociate of Applied Science - Business Administration And Management
Blinn College
Brenham, TX05.2023
Skills
- Customer relations
- Operations oversight
- Marketing campaigns
- Budget development
Certification
Food service manager
Tabc seller/server
Timeline
Assistant GM
Fuzzy's Taco Shop Shop
06.2025 - Current
GM
Travel Center
03.2016 - 06.2016
Assistant Manager
Dairy Queen
11.2010 - 04.2014
Butcher and Market Manager
Retail Grocery
02.2009 - 09.2011
Night Auditor
Ramada Inn
08.2001 - 05.2002
Front Desk Agent
Ramada Inn
08.2001 - 05.2002
No Degree - Entrepreneurial Studies
Paris Junior College
Associate of Applied Science - Business Administration And Management
Blinn College