Keret Wood
Honolulu
Summary
Detail-oriented professional with expertise in office administration, customer service, and logistics coordination. Proven ability to implement efficient processes that enhance organizational effectiveness and support executive teams.
Overview
2005
2005
years of professional experience
Work History
Secretary
Pacific Testing Laboratories
Honolulu, HI
07.2002 - 12.2004
- Implemented office supply management process to reduce costs and maintain inventory levels.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
Sales Associate
Chief Executive
Honolulu, HI
01.2001 - 06.2002
- Operated point-of-sale system efficiently to process transactions accurately and quickly.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction ratings.
- Utilized feedback from customers to suggest improvements in service delivery and product offerings.
Sales Associate
Ross Stores
Honolulu, HI
01.2000 - 12.2000
- Monitored inventory levels, reporting discrepancies to management for timely replenishment actions.
- Implemented promotional displays to increase product visibility and drive sales during peak seasons.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Bartender
Tigers
Guam
01.1999 - 12.1999
- Mix and serve beverages efficiently to enhance customer satisfaction.
- Maintain cleanliness and organization of bar area to ensure compliance with health standards.
- Provide exceptional customer service by engaging patrons and addressing their needs promptly.
- Monitor inventory levels and assist in ordering supplies to prevent shortages during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
Sales Associate
KMart Store
Guam
01.1998 - 12.1998
- Trained new associates on operational procedures, customer service standards, and safety protocols.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Secretary
Torphin
Chuuk Micronesia
12.1996 - 12.1997
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Housekeeper
Airport Hotel
Guam
10.1995 - 11.1996
- Collaborated with maintenance team to address facility issues promptly, improving overall guest experience.
- Addressed guest requests and concerns with professionalism, fostering positive relationships and repeat business.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
Aircraft Cleaner
Airport Guam
Guam
10.1995 - 11.1996
- Implemented best practices for waste disposal, contributing to environmentally sustainable cleaning efforts within the airport facility.
- Maintained, cleaned and sanitized interior of aircraft.
- Collaborated with team members to efficiently clean large commercial aircraft within strict time constraints.
- Accurately stocked aircraft inventory.
- Promoted passenger safety by diligently checking and restocking emergency equipment.
Secretary
Peace Corp Micronesia
Ponhpei
08.1994 - 09.1995
- Facilitated communication between departments to streamline information flow.
- Coordinated travel arrangements and logistics for staff attending project-related events.
- Developed filing system to enhance document retrieval efficiency and organization.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Teacher's Aide
Stella Mayfield Elementary School
La Grande, OR
08.1992 - 07.1994
- Assisted teachers in classroom management and lesson planning, enhancing student engagement.
- Supported individual students with learning difficulties, promoting academic success and personal growth.
- Implemented behavior management strategies, improving classroom dynamics and student behavior.
Sales Associate
Walmart
La Grande, OR
1992 - 07.1994
- Maintained store organization by restocking shelves and ensuring product displays were visually appealing.
- Assisted customers with product selection and inquiries to enhance shopping experience.
Housekeeper
Super 8 Hotel
La Grande, OR
04.1991 - 04.1992
- Managed daily cleaning operations to ensure guest satisfaction and maintain hotel standards.
- Trained new staff on cleaning procedures and safety protocols, enhancing team performance.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Cook
Kentucky Fried Chicken
La Grande, OR
02.1990 - 02.1991
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Operated kitchen equipment, including fryers and ovens, ensuring safety protocols were followed.
- Assisted in training new staff on food preparation techniques and kitchen procedures.
Room Attendant
La Grande Motel
La Grande, OR
01.1989 - 01.1990
- Cleaned and maintained guest rooms, ensuring adherence to hotel standards for cleanliness and presentation.
- Inspected and restocked cleaning supplies, minimizing downtime during shifts and maintaining productivity levels.
- Assisted in training new staff on cleaning protocols and safety procedures, fostering a cohesive work environment.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Custodian
Oregon State University
La Grande, OR
12.1987 - 01.1988
- Maintained cleanliness and organization of campus facilities to ensure a welcoming environment.
- Operated cleaning equipment, including floor scrubbers and vacuums, to uphold hygiene standards.
- Assisted in training new custodial staff on safety protocols and operational procedures.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Secretary
Micronesian Project
La Grande, OR
06.1985 - 10.1987
- Managed daily scheduling and appointment coordination for project team members.
- Organized project documentation, ensuring accuracy and accessibility for team usage.
- Assisted in preparation of meeting agendas and minutes for project discussions.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
No Degree - Office Adminstration
Eastern Oregon State College
La Grande, OR06-1988
Skills
- Customer service
- Verbal and written communication
- Office administration
- Keyboarding skills
Timeline
Secretary
Pacific Testing Laboratories
07.2002 - 12.2004
Sales Associate
Chief Executive
01.2001 - 06.2002
Sales Associate
Ross Stores
01.2000 - 12.2000
Bartender
Tigers
01.1999 - 12.1999
Sales Associate
KMart Store
01.1998 - 12.1998
Secretary
Torphin
12.1996 - 12.1997
Housekeeper
Airport Hotel
10.1995 - 11.1996
Aircraft Cleaner
Airport Guam
10.1995 - 11.1996
Secretary
Peace Corp Micronesia
08.1994 - 09.1995
Teacher's Aide
Stella Mayfield Elementary School
08.1992 - 07.1994
Housekeeper
Super 8 Hotel
04.1991 - 04.1992
Cook
Kentucky Fried Chicken
02.1990 - 02.1991
Room Attendant
La Grande Motel
01.1989 - 01.1990
Custodian
Oregon State University
12.1987 - 01.1988
Secretary
Micronesian Project
06.1985 - 10.1987
Sales Associate
Walmart
1992 - 07.1994
No Degree - Office Adminstration
Eastern Oregon State College