Keri DeLuna

Streamlined communication process between departments to enhance work flow efficiency.

Assisted residents with daily activities, scheduled doctors appointments, rides, meals and medicine.

Assisted Case Management and nursing department with new residents in takes, discharges, transfers,and emergency calls.

Kept residents charts up to date with complete information needed.

Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Greeted guests in with friendliness and professionalism.

Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

• Worked closely with management to provide effective assistance for specific aspects of business operations.

Helped residents keep in touch with their loved ones and built trusting relationships with them until their last moments.

• Received and made calls to customers that were not pleased / had troubles with their service or product. I enjoyed my job immensely as I found it to be very gratifying to be able to please an unpleasant customer.
• I was sent out of state for customer service seminars and won many awards doing so. I learned so many what you would think as silly , also known as life hacks , don’t take it personally u til you are told to!
• I was promoted to executive assistant as a temporary position and remained in just that position for 8 years.
• Performed data entry for customer information, orders and shipments
• Provided policy and service information
• Managed client records
• Set up client appointments
• Assisted customers with a warm and professional attitude
• Answered general questions
• Certified life coach