Keri Jackson
Jacksonville,FL
Summary
Organized New Patient Coordinator with background in managing patient appointments, optimizing office schedules, and ensuring smooth clinic operations. Strengths include strong communication skills, proficiency in scheduling software, and ability to handle high volume of incoming calls/ emails with composure and accuracy.
Overview
18
18
years of professional experience
Work History
Front Desk/New Patient Coordinator
Desai Health
Jacksonville, FL
01.2024 - Current
- Provide detailed explanations of insurance coverage and payments to new patients.
- Schedule appointments for new patients, ensuring that all relevant information is collected and entered into the patient database accurately.
- Respond promptly to telephone inquiries from potential new patients regarding services.
- Maintain a high level of customer service while interacting with both internal staff and external customers.
- Coordinate patient intake processes, including verifying insurance eligibility, collecting co-pays, and scheduling follow-up visits as needed.
- Answer questions regarding clinic policies or procedures in an informative manner.
- Assist in maintaining accurate inventory levels of office supplies.
- Completed insurance verifications and claim forms for patient intake and processing.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Accounts Payable Team Lead
Tremron
Jacksonville, FL
03.2023 - Current
- Reviewed and processed invoices to ensure accuracy of data entry.
- Code invoices based on the services that were completed.
- Process coded invoices for payment.
- Receive tickets with materials attached, and key them into the TMS system.
- Review all freight reports, ensuring they are correct prior to processing payment.
- Ensure all billings are complete for the company.
Fresh Manager
Sam’s Club
Jacksonville, FL
04.2022 - 03.2023
- Direct three different areas of the fresh department: Produce, Freezer/Cooler/Deli, and Bakery
- Identify and correct performances negatively impacting the team and business operations
- Establish and enforce clear goals to keep all employees on the same level and working collaboratively
- Monitor employee performance and safety, conducting retraining to correct problems and optimize productivity
- Address employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Ensure that monthly audits are being conducted to maintain accuracy of product on hand
- Ensure that weekly orders for product are being placed in a timely manner to maintain business production
Supervisor
Sam’s Club
Jacksonville, FL
11.2017 - 04.2022
- Identify and correct performance and personnel issues negatively impacting team and business operations
- Direct and motivate team of 15-20 merchandising, maintenance, and receiving associates
- Establish and enforce clear goals to keep all employees on same level and working collaboratively
- Monitor employee performance and safety, conducting retraining to correct problems and optimize productivity
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Realigned workflow with changing business demands by evaluating processes and employee strengths
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Conduct multiple monthly audits to maintain accuracy of products on hand as well as to determine products of high shrink
Merchandiser/Forklift driver
Sam’s Club
Jacksonville, FL
06.2013 - 11.2017
- Placed prices and descriptive signage to enhance displays and promote items
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins
- Organized appealing and engaging displays to capture customer interest and drive revenue growth
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Bringing down merchandise to stock: ensuring the store is prepared for customers
Customer Service/Membership
Sam’s Club
Jacksonville, FL
06.2011 - 06.2013
- Assisted multiple customers assisting with membership and product questions as well as assisting with product returns
- Evaluated customer account information to assess current issues and determine potential solutions
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Delivered high level of service and support to each customer, paving way for future business opportunities
Collection Representative
CitiBank
Jacksonville, FL
08.2006 - 08.2010
- Handled contracts and payments on accounts
- Handled irate customers smoothly to achieve performance targets
- Used effective questioning techniques to clarify why debtors were delinquent
- Utilized skip tracing resources such as background checks and loan documents
- Reasoned with customers and attempted to negotiate full balance payments
- Advised debtors on payment options and set up payment plans
- Entered customers' financial status information into system
Education
Associate of Arts -
Florida State College
Jacksonville, Fl05.2013
High School Diploma -
N.B Forrest
Jacksonville, Fl05.2005
Skills
- Management
- Auditing experience
- Forklift certified
- Merchandising experience
- Customer service skills
- Multi-task-oriented
- Self-motivated
- Time management
- Detail-oriented
- Scheduling
- Verbal and written communication
References
- Jordan Brown, 10010 Belle Rive Blvd, Jacksonville, FL, (910)803-4280
- Elizabeth Yohe, 1293 Copper Creek Drive, Macclenny, FL, 267-221-3387
Timeline
Front Desk/New Patient Coordinator
Desai Health
01.2024 - Current
Accounts Payable Team Lead
Tremron
03.2023 - Current
Fresh Manager
Sam’s Club
04.2022 - 03.2023
Supervisor
Sam’s Club
11.2017 - 04.2022
Merchandiser/Forklift driver
Sam’s Club
06.2013 - 11.2017
Customer Service/Membership
Sam’s Club
06.2011 - 06.2013
Collection Representative
CitiBank
08.2006 - 08.2010
Associate of Arts -
Florida State College
High School Diploma -
N.B Forrest
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