Keri Jackson

• Greeted patients and visitors, ensuring a welcoming environment.
• Managed appointment scheduling using electronic health record systems.
• Verified patient insurance information and collected co-payments efficiently.
• Assisted in maintaining patient confidentiality and compliance with HIPAA regulations.
• Coordinated communication between medical staff and patients to enhance service delivery.
• Organized patient files and documentation for easy retrieval and accuracy.
• Supported office operations by managing supply inventory and ordering supplies as needed.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
• Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
• Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
• Completed clerical duties and tasks for clinic administration.
• Maintained current and accurate medical records for patients.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Prepared and processed patient referrals and transfer requests.
• Received and routed laboratory results to correct clinical staff members.

• Oversaw daily accounts payable operations, ensuring timely processing of invoices and payments
• Processed invoices by accurately coding services rendered from vendors.
• Collaborated with vendors to resolve payment issues and maintain positive relationships.
• Managed month-end closing activities, ensuring compliance with internal controls and financial policies.
• Reduced processing errors with thorough review and verification of invoices, purchase orders, and vendor information.
• Researched and resolved discrepancies and complex technical accounting issues.
• Facilitated month-end closing activities by ensuring all outstanding invoices were processed accurately and efficiently.

• Managed daily inventory levels to ensure optimal stock availability.
• Trained and mentored new team members on operational procedures.
• Implemented product displays to boost sales and improve store presentation.
• Monitored compliance with safety standards and operational protocols.
• Coordinated regular department meetings to share best practices and address any operational challenges.
• Oversaw the implementation of new technology systems aimed at improving inventory tracking and reducing shrinkage rates within the department.
• Established clear goals for each team member within the department, fostering a sense of accountability that led to improved productivity levels overall.
• Maintained strict compliance with food safety regulations, conducting routine inspections and addressing potential issues promptly.
• Implemented new processes aimed at reducing waste within the department, including more accurate ordering procedures and better utilization of storage space for perishable items.
• Optimized scheduling processes, resulting in more efficient use of staff resources during peak business hours.
• Managed a team of associates from Produce, Freezer, Cooler, Deli, Bakery, and Meat departments,
• ensuring proper training and adherence to company policies for optimal performance.
• Assisted in the recruitment process for new employees, interviewing candidates and making recommendations based on their skills and experience related to the role.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Supervised sales floor operations to ensure optimal product placement and availability.
• Trained and mentored team members on customer service standards and sales techniques.
• Implemented inventory management practices to reduce shrinkage and improve stock accuracy.
• Collaborated with management to develop promotional strategies that increased customer engagement.
• Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
• Led team meetings to communicate goals, share best practices, and motivate staff performance.
• Monitored sales performance metrics to identify trends and adjust staffing as needed.
• Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
• Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.

Optimized product displays by strategically placing prices and descriptive signage.

Executed planogram adherence to ensure consistent arrangement of shelves, racks, and bins.

Organized appealing and engaging displays to capture customer interest and drive revenue growth.

Executed merchandise retrieval and stocking to enhance store readiness for customer service.

Facilitated customer navigation to desired merchandise while addressing product inquiries.

• Boosted store's reputation through courteous and professional customer service.
• Collaborated with customer service personnel to optimize outbound efforts.
• Achieved individual sales goals and customer service
• Delivered exceptional customer service, addressing concerns and providing product information.