Keri Johnson
Franklin,WI
Summary
Operations leader with a background in healthcare intake, home care operations, and client services. Brings hands-on experience in referral screening, compliance audits, scheduling, billing reconciliation, KPI reporting, and team development to support safe placements, efficient workflows, and strong client satisfaction.
Overview
10
10
years of professional experience
Work History
Central Intake Admissions
Champion Care
Milwaukee, WI
06.2026 - Current
- Review incoming referrals for clinical appropriateness
- Evaluate diagnoses, medical history, current clinical needs, functional status, behaviors, and medications
- Identified behavioral, safety, clinical, and regulatory concerns to ensure compliance and patient safety
- Identify clinical risks, barriers or missing information
- Assessed facility clinical capabilities to align with resident needs for safe and effective care
- Matched accepted referrals with appropriate available beds to optimize placement efficiency
- Tracked authorization status to facilitate patient care and follow up on outstanding items
- Acquired additional clinical information for assessments.
- Ensure financial information aligns with clinical determination
- Maintain knowledge of the clinical capabilities and limitations of assigned facilities
- Maintain awareness of current census and bed mix
- Complete background and sex offender checks and verification
Operations Manager
Home Instead
08.2025 - 06.2026
- Lead and manage a team of Service Coordinators and the HR department to deliver high-quality home care services and meet operational KPIs.
- Monitor operational analytics and produce reports to inform staffing, scheduling, and performance decisions.
- Conduct HR and compliance audits and implement process improvements to reduce risk.
- Manage billing and receivables, including month-end reconciliations.
- Design and run employee development, retention, training and disciplinary programs.
- Cultivate strong relationships with franchise owners, care professionals, clients and families to support satisfaction and retention.
- Direct departmental initiatives to improve efficiency and align outcomes with business goals.
Services Manager
Home Instead
11.2024 - 08.2025
- Supervised and coached a team of Service Coordinators to improve operational efficiency and meet KPIs.
- Managed scheduling processes to ensure optimal caregiver-client matches, consistent coverage, and high-quality service delivery.
Service Coordinator
Home Instead
10.2022 - 11.2024
- Created and maintained client and caregiver schedules, prioritizing high-quality matches and continuity of care.
- Monitored, mediated, and documented client and caregiver activities; escalated issues and ensured timely resolution.
- Maintained regular communication with clients, families, and caregivers to build trust and address concerns.
- Identified opportunities to increase service hours and enhance quality of care.
Corrections Manager
Anodyne
04.2019 - 10.2022
- Managed hiring, training, performance counseling, and supervision for production staff creating computer files for custom diabetic inserts.
- Prioritized and coordinated rush orders through fabrication to meet delivery deadlines and maintain customer commitments.
- Prepared production and performance reports using NetSuite and Excel to monitor throughput, identify bottlenecks, and support planning.
Customer Service
Anodyne
04.2018 - 04.2019
- Answered customer calls and processed orders for diabetic inserts and custom orthotics, ensuring accurate order entry and timely fulfillment.
- Processed returns and issued account credits; resolved billing discrepancies and customer inquiries.
- Maintained detailed customer records to support service continuity and quality control.
Store Manager
Dollar General
09.2016 - 03.2018
- Managed all store operations in a high-shrink environment, including opening/closing procedures, cash handling, merchandising, and banking.
- Recruited, hired, and developed employees, fostering a team environment focused on performance and shared success.
- Managed payroll and scheduling to control labor costs and ensure adequate coverage.
- Reconciled vendor invoices and bank records; implemented controls to improve accuracy and reduce shrink.
- Drove achievement of store sales goals through merchandising, inventory management, and customer service improvements.
Education
Human Biology
University of Wisconsin
WhitewaterSkills
,,,,,,,
- Conflict Resolution & Problem Solving
- Reporting & Data Analysis (Netsuite, Excel)
- Customer Relationship Management
- Compliance & Audit Processes
- Billing & Receivables Reconciliation
- Scheduling & Resource Coordination
- Operations Management
- Team Leadership & Staff Development
- Clinical intake review
- Referral screening
- Authorization tracking
- Eligibility verification
- Risk assessment
- Care coordination
- Problem solving
- Attention to detail
- Effective communication
Timeline
Central Intake Admissions
Champion Care
06.2026 - Current
Operations Manager
Home Instead
08.2025 - 06.2026
Services Manager
Home Instead
11.2024 - 08.2025
Service Coordinator
Home Instead
10.2022 - 11.2024
Corrections Manager
Anodyne
04.2019 - 10.2022
Customer Service
Anodyne
04.2018 - 04.2019
Store Manager
Dollar General
09.2016 - 03.2018
Human Biology
University of Wisconsin