Summary
Overview
Work History
Education
Skills
References
Timeline
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Keri Jones

Keri Jones

Louise,TX

Summary

Dynamic Store Manager with a proven track record at Ashley, excelling in customer service and leadership. Skilled in developing sales strategies and merchandising, I foster team growth and enhance operational efficiency. My proactive approach to conflict resolution and employee training has consistently driven profitability and customer satisfaction.

Overview

25
25
years of professional experience

Work History

Store Manager

Ashley
Bay City, TX
09.2024 - Current
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Organized promotional events to increase product awareness.
  • Developed strategies to maximize sales and profitability.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in a timely manner.

Office Manager

Ashley Homestore
Victoria, TX
09.2023 - Current
  • Manage daily office operations at a busy furniture store, overseeing administrative tasks, customer service, and staff coordination
  • Streamline processes and procedures to improve efficiency and customer satisfaction
  • Utilize strong leadership skills to motivate and guide office staff towards achieving sales and service goals
  • Implement strategies to enhance accuracy and efficiency of the office processes
  • Collaborate with store management to ensure smooth operations

Science Teacher

Louise High School
Louise, TX
08.2011 - 06.2023
  • Demonstrated exceptional skills as a high school science teacher, fostering a positive and inclusive classroom environment
  • Employed effective communication strategies to engage with students and parents, resulting in enhanced satisfaction and student achievement
  • Personalized instruction to accommodate diverse student needs and foster academic success
  • Utilized innovative teaching methodologies and technology tools to enhance student engagement and learning
  • Collaborated with fellow educators to develop and implement individualized education plans for students with special needs

Retail Store Manager

Lacks Furniture
El Campo, TX
10.1999 - 01.2011
  • Successfully managed daily operations of a mid-volume furniture store, leading a team of sales associates, managing inventory, and ensuring exceptional customer service
  • Developed and implemented effective merchandising strategies to optimize product displays and increase sales
  • Trained and mentored sales professionals, fostering a culture of outstanding customer service and driving revenue growth
  • Implemented inventory control measures to minimize loss and maximize profitability
  • Oversaw delivery and warehouse personnel to ensure a smooth delivery or pick up experience for the customer
  • Managed the profit and loss statements and budgeting process of the store
  • Promoted the store within the community through personal interactions in organizations such as the Chamber of Commerce, Rotary, and Pilot Club

Education

Master of Science - Biology

Texas A&M University
Commerce, TX
08.2017

Bachelor of Science - Biology

St. Mary's University
San Antonio, TX
05.2000

Skills

  • Exceptional customer service skills
  • Interpersonal communication
  • Effective Problem Resolution
  • Conflict resolution
  • Leadership abilities
  • Promotional planning
  • Team leadership and coaching
  • Sales strategies
  • Sales expertise
  • Merchandising strategies
  • Inventory management
  • Budget projection
  • Leveraging technology
  • Employee training and development

References

References available upon request.

Timeline

Store Manager

Ashley
09.2024 - Current

Office Manager

Ashley Homestore
09.2023 - Current

Science Teacher

Louise High School
08.2011 - 06.2023

Retail Store Manager

Lacks Furniture
10.1999 - 01.2011

Master of Science - Biology

Texas A&M University

Bachelor of Science - Biology

St. Mary's University

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Keri Jones