Keri O'Loughlin
North Andover,MA
Summary
Proven leader and compassionate caregiver, adept in HIPAA compliance and patient-focused care, with significant achievements at AFC Urgent Care. Enhanced clinic efficiency and patient satisfaction through innovative management of medical supplies and mentorship of junior staff. Skilled in both clinical documentation and fostering a positive work environment, consistently improving team performance and patient care quality.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant -Team Lead
AFC Urgent Care
12.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Lead Nail Technician
Jane Gee
06.2019 - 12.2023
- Implemented effective time management strategies for completing nail services within allotted appointment durations while maintaining high quality results.
- Supported salon leadership with administrative tasks, contributing to the smooth operation of daily business activities.
- Continuously improved technical skills through professional development courses and staying current on industry trends to provide outstanding service quality.
- Maintained strict sanitation standards, ensuring a safe and hygienic experience for all clients.
- Assisted in hiring process for new nail technicians, contributing to the creation of a skilled and cohesive team dynamic.
- Conducted inventory management tasks, ordering supplies as needed to maintain optimal stock levels.
- Educated clients about nail care best practices and proper maintenance between appointments, promoting long-lasting results and repeat visits.
- Increased salon revenue by upselling additional treatments and recommending appropriate retail products.
- Evaluated clients'' needs during consultations, recommending suitable treatments based on individual preferences and requirements.
- Mentored junior technicians, improving their technique and boosting overall team performance.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Oversaw schedule to manage appointments of new and existing clients.
- Enhanced client satisfaction by providing high-quality nail services and maintaining a clean work environment.
Lead Nail Technician
Solari Salon and Spa
04.2004 - 06.2019
- Implemented effective time management strategies for completing nail services within allotted appointment durations while maintaining high quality results.
- Supported salon leadership with administrative tasks, contributing to the smooth operation of daily business activities.
- Enhanced client satisfaction by providing high-quality nail services and maintaining a clean work environment.
- Continuously improved technical skills through professional development courses and staying current on industry trends to provide outstanding service quality.
- Maintained strict sanitation standards, ensuring a safe and hygienic experience for all clients.
- Assisted in hiring process for new nail technicians, contributing to the creation of a skilled and cohesive team dynamic.
- Conducted inventory management tasks, ordering supplies as needed to maintain optimal stock levels.
- Increased salon revenue by upselling additional treatments and recommending appropriate retail products.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Oversaw schedule to manage appointments of new and existing clients.
- Offered personalized services according to needs and preferences.
- Collaborated with other members of salon staff to provide amazing client experience.
- Followed proper safety and sanitation guidelines while performing nail services.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Education
Medical Assistant
North Essex Community College
Lawrence, MA12-2023
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Maintaining confidentiality
- Compassionate caregiver
- Patient flow management
- Sterilization techniques
- Medical supply inventory
- Simple dressings
- Inventory management
- Professional bedside manner
- Diagnostic procedures
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Medical Assistant -Team Lead
AFC Urgent Care
12.2023 - Current
Lead Nail Technician
Jane Gee
06.2019 - 12.2023
Lead Nail Technician
Solari Salon and Spa
04.2004 - 06.2019
- First Aid Certification
- CPR/AED Certification
Medical Assistant
North Essex Community College
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