Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keri Singh

Pfafftown

Summary

Results-oriented professional with over 8 years of experience in patient access and front desk operations. Skilled in multitasking and maintaining composure in high-pressure environments, contributing to streamlined processes and enhanced patient satisfaction.

Overview

11
11
years of professional experience

Work History

Patient Access/PBX Operator

Ridgecrest Regional Hospital
Ridgecrest, CA
08.2017 - 04.2026
  • Managed multi-line phone systems to ensure seamless coordination of incoming and outgoing call traffic.
  • Coordinated patient inquiries with medical departments to ensure timely and effective responses.
  • Ensured precise call log upkeep, enhancing communication flow across departments.
  • Analyzed and improved call handling procedures in partnership with team members to enhance overall efficiency.
  • Managed patient check-in procedures, ensuring accurate data collection and timely service delivery.
  • Assisted maintenance and security teams in daily operations. Collaborated with maintenance and security personnel to address issues promptly. Supported maintenance and security departments by facilitating communication.
  • Managed monitoring of security cameras to ensure safety and security throughout the hospital.

Front Desk Agent

Clarion Hotel by Choice Hotels
Ridgecrest, CA
10.2015 - 08.2016
  • Facilitated efficient guest check-in and check-out procedures to enhance overall customer satisfaction.
  • Provided information on hotel services, local attractions, and events to assist guests in planning their stay.
  • Managed resolution of guest complaints to foster a positive experience and reinforce high service standards.
  • Oversaw communication with housekeeping, maintenance, and security teams to guarantee timely preparation of rooms and overall facility management.

Education

High School Diploma -

Thomas Jefferson High School
Auburn, WA

Skills

  • Customer service
  • Multitasking
  • Remaining calm in a hectic work environment
  • Strong telephone etiquette

Timeline

Patient Access/PBX Operator

Ridgecrest Regional Hospital
08.2017 - 04.2026

Front Desk Agent

Clarion Hotel by Choice Hotels
10.2015 - 08.2016

High School Diploma -

Thomas Jefferson High School

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Keri Singh