Summary
Overview
Work History
Education
Timeline
WENDY MITCHEM

WENDY MITCHEM

Lake Charles,LA

Summary

Customer service professional with 30 + years of experience. Strong communication skills and detailed oriented. Ability to work with professionalism and a positive attitude.

Overview

35
35
years of professional experience

Work History

PBX Operator, Patient Access Representative

CHRISTUS OCHSNER ST. PATRICK HOSPITAL / COLONNADE
06.2016 - 09.2024
  • Handling a Multi-Line Telephone system
  • Connecting calls to correct facilities and departments
  • Record keeping of emergency codes and calls
  • Dispatching Security, Maintenance and Emergency Personnel
  • Registration for outpatient procedures in a Hospital setting.
  • Accurately updating accounts with patient demographics.
  • Determining correct procedure and diagnostic codes.
  • Obtain patient financial responsibility and billing.
  • Maintaining a pleasant demeanor
  • Handling difficult situations with sensitivity and poise

Directory Assistance and Toll Long Distance Operator

BELLSOUTH / ATT TELECOMMUNICATIONS
08.1989 - 06.2016
  • Handle 1000 calls a day in a call center environment
  • Searching for correct phone numbers and addresses
  • Connecting customers to other States and Countries
  • Following customer requests with accurate results
  • Expected results within parameters

Education

Diploma -

Evans High School, Orlando, FL

Timeline

PBX Operator, Patient Access Representative - CHRISTUS OCHSNER ST. PATRICK HOSPITAL / COLONNADE
06.2016 - 09.2024
Directory Assistance and Toll Long Distance Operator - BELLSOUTH / ATT TELECOMMUNICATIONS
08.1989 - 06.2016
Evans High School - Diploma ,

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WENDY MITCHEM