Zhania Townes
Orange,NJ
Summary
Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting customer problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Time management Skill building Recordkeeping Customer relations Cash handling Loss prevention Written communication Package scanning
Overview
3
3
years of professional experience
Work History
Patient Access Registrar /PBX Switchboard Operator
Saint Michael's Medical Center
Newark, NJ
10.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Operated switchboard and routed incoming calls to appropriate departments.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Server
Reddz Grill & Bistro
Orange, NJ
06.2020 - 08.2021
- Offered information on new menu items, seasonal and daily specials, and pairings
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Sales Associate
Walmart
, NJ
09.2020 - 02.2021
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Cleared out older stock regularly, assisting with clearance mark downs and special sales promotions
- Highlighted products with creative and engaging merchandise displays
- Answered customers' questions about products, prices, and availability.
Package Handler
FedEx Express
Newark, NJ
02.2020 - 06.2020
- Achieved daily performance targets, working quickly to process shipments and meet customer demands
- Maintained team efficiency with well-organized storage, staging, and shipment areas
- Handled 50+ packages per hour, consistently exceeding quotas
- Helped freight reach final destinations with efficient sorting and accurate routing
- Handled shipping, including preparing, tagging and securing containers.
Education
Bachelor of Science - Human Services
Post University
Waterbury, CT04.2025
High School Diploma -
Malcolm X Shabazz
Newark, NJ08.2017
Skills
- Conflict and Complaint Resolution
- Insurance Information Collection
- Patient Confidentiality and Data Security
- Knowledge of Community Services and Programs
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
Timeline
Patient Access Registrar /PBX Switchboard Operator
Saint Michael's Medical Center
10.2021 - Current
Sales Associate
Walmart
09.2020 - 02.2021
Server
Reddz Grill & Bistro
06.2020 - 08.2021
Package Handler
FedEx Express
02.2020 - 06.2020
Bachelor of Science - Human Services
Post University
High School Diploma -
Malcolm X Shabazz
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