Keri Tait
Andover,MN
Summary
Customer-focused with successful career a number of positions. Adapted to new situations and challenges to enhance customer service.
Overview
9
9
years of professional experience
Work History
Service Manager
Hy-Vee Grocery Store
11.2019 - 09.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained product displays for customer availability and increased sales.
Cashier
Cub Wine and Spirits
07.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stable Assistant
Sovereign Stables
02.2019 - 10.2019
- Contributed to improved horse performance by administering prescribed medications and supplements as directed.
- Demonstrated responsibility for equine welfare with diligent observation of animals'' physical condition and behavior changes.
- Enhanced overall stable conditions through timely stall cleaning efforts that minimized ammonia buildup.
- Prepare horses for customer's riding lessons.
- Assist at horse shows to assure the horse and rider were prepared for their classes.
Customer Service Representative
Carlson Toyota
11.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Accept customer's payment for services received.
Cashier/Customer Service Representative
County Market Grocery Store
07.2015 - 11.2017
- Worked flexible schedule to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Hopkins High School
Hopkins, MNHennepin Technical College
Eden Prairie, MNBellevue University
Nebraska, Online ClassesMinnesota School of Business
Plymouth, MNSkills
Positive Attitude
Team Leadership
Multitasking and Organization
Problem-Solving
Customer Service
Reliable and Responsible
Timeline
Service Manager
Hy-Vee Grocery Store
11.2019 - 09.2024
Cashier
Cub Wine and Spirits
07.2019 - 11.2019
Stable Assistant
Sovereign Stables
02.2019 - 10.2019
Customer Service Representative
Carlson Toyota
11.2017 - 02.2019
Cashier/Customer Service Representative
County Market Grocery Store
07.2015 - 11.2017
High School Diploma -
Hopkins High School
Hennepin Technical College
Bellevue University
Minnesota School of Business
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