Keri Washington

Full Time

40+ hours/week

• Coordinated patient appointments and managed scheduling to optimize clinic workflows.
• Reviews patient records, physician orders/consults, completing basic eligibility review for Community Care benefits
• Establishes and maintains good relations with veterans, their families, and others to promote an understanding of hospital system/activities, rules of eligibility and create an atmosphere conducive to quality care.
• Acts as receptionist and communications' coordinator for the DOM or inpatient units, receiving numerous visits, telephone calls and messages from patient's families, friends and co-workers. Capable of handling each visitor or caller promptly and courteously, in accordance with provisions of the Privacy and Release of Information Act of 2002

Full Time

40+ hours /week

• Verify/review the information received, communicate with the patient's provider/pharmacy if additional information is needed, and facilitate the clinical
• Verifying initial and ongoing payer authorization and eligibility of home care services
• Reviewed and processed prior authorization requests for medical procedures, medications, and durable medical equipment
• Verified patient eligibility and insurance coverage to ensure compliance with payer guidelines
• Communicated with insurance companies to obtain approval or denial decisions for prior authorization requests

Full Time

40+ hours/week

• Scheduled and confirmed appointments
• Answered and directed incoming calls using multi-line telephone system
• Assisted with administrative tasks
• Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
• Surgery scheduling
• Managed patient registration process, ensuring accurate and timely collection of demographic and insurance information

Full Time

50+ hours/week

• Efficiently registered and admitted patients, ensuring accurate and complete demographic information
• Verified insurance coverage and obtained necessary authorizations for medical services
• Assisted in the collection of co-pays, deductibles, and outstanding balances at the time of registration
• Updated patient records as needed, including changes in contact information or insurance coverage

Full Time

40+ hours/week

• Provide general clerical and administrative support
• Preparing letters and documents, receiving and sorting
• Review all admission and readmission documents
• Review payor status changed notices, communicates changes to Billing Specialists

Part Time

25 hours/week

• Handled a high volume of inbound customer calls
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Implemented effective strategies to de-escalate challenging situations with upset or irate customers while maintaining professionalism at all times
• Managed multiple communication channels including phone calls, emails, live chat support etc
• Maintained confidentiality of sensitive customer information according to established data protection guidelines

Full Time

40 hours/week

• Managed a high volume of incoming customer inquiries via phone, email, and chat
• Provided exceptional customer service by promptly addressing and resolving customer issues and concerns
• Assisted customers with product selection, order placement, and tracking shipments
• Processed returns and exchanges according to company policies and procedures

Part time

32 hours/week

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Proactively reached out to customers who had unresolved issues or complaints to ensure their concerns were addressed promptly and satisfactorily
• Demonstrated strong product knowledge
• Maintained a calm demeanor during challenging interactions with upset or dissatisfied customers while actively listening to their concerns and finding appropriate solutions
• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.