Keri Yates
Billings,MT
Summary
Ambitious Healthcare employee with comprehensive background in healthcare administration. Demonstrated skills in patient records management, administrative support, and team collaboration. Strengths include effective communication, multitasking, data entry and adherence to regulatory standards. Previous work has resulted in streamlined operations and improved patient care coordination within fast-paced clinic environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Yellowstone Pathology Institute
Billings, MT
01.2024 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phones and communicated with medical professionals and patients and communicated effectively and kindly in a helpful manner.
- Responsible for sendouts from lab for consults or further research.
- Created and edited doctor reports, orders to lab.
- Daily auditing of bill submission.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Data entry and produced reports.
- Assisted with billing, verified insurance.
Special Education Paraprofessional
Independent School District
Billings, MT
08.2015 - 10.2022
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Communicated affirmatively and promoted positive attitudes with every student.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Escorted students to restroom, cafeteria, outside to playground and on field trips.
- Advised instructor on student behavior or issues requiring immediate attention.
- Managed class of special education students in absence of lead teacher.
- Instructed small groups of students in reading, math, writing, and Barton.
- Provided support to special needs department and students.
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Instructed students with varying abilities and needs in alignment with IEP objectives while delivering personalized and small group lessons.
- Coordinated with teachers to support instruction implementation through students' specific needs and progress evaluations.
- Helped students with limited mobility move around school areas and handle personal care tasks.
- Fostered positive and trusting relationships with students to increase engagement.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Aided disabled students in using restroom facilities.
- Interacted professionally and positively with other members of school staff to foster well-rounded educational community.
- Completed documentation on student behaviors, interventions and results.
Insurance Claims Specialist
Billings Clinic Hospital
Billings, MT
06.2021 - 01.2022
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Contacted policyholders, claimants and witnesses to determine liability in auto accidents.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified policy holder data, including age, contact number and physical address.
- Complied with confidentiality regulations in handling customer information.
- Checked documentation for appropriate coding, catching errors and making revisions.
Assistant Office Manager/Medical Receptionist (Part-Time)
Advanced Neurology & Counseling Specialists
Great Falls, MT
10.2005 - 08.2012
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained clean and presentable front office for maximum appeal to customers and potential clients.
- Monitored office inventory to maintain supply levels.
- Trained team members in receptionist duties and in computer scheduling programs and tasks to keep team efficient and consistent.
- Scheduled spaces and catering for special office and client meetings.
- Collected and coded various documents to prepare for filing, storage and processing.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Responsible for coordinating and scheduling outreach clinics for multiple doctors in various places.
Education
Some College (No Degree) - Family Science
Montana State University - Bozeman
Bozeman, MTSkills
- Insurance verification and preauthorization
- Data entry accuracy
- Attention to detail
- Effective communication
- Team collaboration
- HIPAA compliance
- Healthcare
- Adaptability and flexibility
Timeline
Administrative Assistant
Yellowstone Pathology Institute
01.2024 - Current
Insurance Claims Specialist
Billings Clinic Hospital
06.2021 - 01.2022
Special Education Paraprofessional
Independent School District
08.2015 - 10.2022
Assistant Office Manager/Medical Receptionist (Part-Time)
Advanced Neurology & Counseling Specialists
10.2005 - 08.2012
Some College (No Degree) - Family Science
Montana State University - Bozeman