Kerica Edwards
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Crew Member
Trader Joes
Washington
03.2022 - Current
- Pleasantly greeted customers and provided prompt and courteous service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Operated cash register efficiently, processing transactions and handling customer inquiries.
- Assisted customers in quickly locating items, enhancing overall store satisfaction.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Engaged customers through product knowledge sharing and seasonal item promotions.
- Collaborated with team members to coordinate daily operations and maintain workflow.
- Rotated grocery products ensured that expired or spoiled items were immediately removed and adhered to the 'first in, first out' rule.
- Stocked fruits and vegetables and removed old or poor quality products.
- Assisted in inventory management by conducting stock counts and reporting discrepancies.
- Trained new crew members on store procedures and customer service standards.
Food Service Worker
FLIK Hospitality
Washington
10.2018 - 05.2020
- Maintained clean, organized workspaces to support safe and efficient operations.
- Cultivated positive relationships with customers to foster loyalty and satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines set by regulatory agencies.
- Prepared and served food and drink items to meet customer preferences in fast-paced settings.
Assistant Manager
Chick-Fil-A
Silver Spring
10.2016 - 07.2018
- Supervised day-to-day operations, ensuring alignment with performance, quality, and service standards.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Mentored team members to enhance professional development and be accountable in the workplace.
- Mentored team members, fostering professional development and accountability within the team.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed, and hired employees, implementing a mentoring program to enhance feedback and team engagement.
Education
High School Diploma -
Cesar Chavez Public Charter High School
Washington, DC 08.2010 - 06.2014
Skills
- Food and Beverage Service
- Point of Sale Management
- Food Handling Procedures
- Stock rotation
- Spreadsheet Software
- Time Management
- Work area organization
- Organizational skills
- Team collaboration
- Crew leadership
- Conflict resolution
- Employee training
- Time management
Timeline
Crew Member
Trader Joes
03.2022 - Current
Food Service Worker
FLIK Hospitality
10.2018 - 05.2020
Assistant Manager
Chick-Fil-A
10.2016 - 07.2018
High School Diploma -
Cesar Chavez Public Charter High School
08.2010 - 06.2014