Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Hi, I’m
Kerice Grey
Tamarac,FL
Summary
Overview
3
years of professional experience
Work History
Remx
Customer Service Rep
06.2024 - 09.2024
Job overview
- Responding to telephone inquiries regarding members' benefit details.
- Aiding with ordering over-the-counter medications.
- Keeping up to date with HIPAA privacy rules and violations.
Sunwing Vacations
Customer Service Rep
08.2023 - 04.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted clients with book reservations and compiling vacation packages that suit their needs.
Royalton Hotel & Conference Center
Hostess
06.2021 - 07.2023
Job overview
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Featherbed Farms Ltd.
Administrative Assistant
01.2020 - 05.2021
Job overview
- Utilized Microsoft Office suite to streamline daily tasks.
- Handled invoicing for B2B customers.
- Performed data entry for the inventory of livestock, and managed distribution and delivery lists.
Education
Broward CollegeFort Lauderdale, FL
International Relations Degree from Radiation Therapy
01.2024
University Overview
Skills
- Analytics
- Project Management
- Customer Retention
- Communication
- Attention to detail
Communication
Communication
Ability to communicate orally and written in a professional manor by utilizing my extensive vocabulary, telephone etiquette and pleasant demeanor.Leadership
Leadership
Based on my area of strength I tend to spearhead projects to ensure timely resolutions and completion of tasks always ensuring customer expectations are being met and or exceeded.Timeline
Customer Service Rep
Remx
06.2024 - 09.2024
Customer Service Rep
Sunwing Vacations
08.2023 - 04.2024
Hostess
Royalton Hotel & Conference Center
06.2021 - 07.2023
Administrative Assistant
Featherbed Farms Ltd.
01.2020 - 05.2021
Broward College
International Relations Degree from Radiation Therapy
Similar Profiles
Shaniyah VannShaniyah Vann
Inbound Call Center Representative at REMXInbound Call Center Representative at REMX
Richnesha KellyRichnesha Kelly
Customer Service Representative at RemXCustomer Service Representative at RemX
Shybria MooreShybria Moore
Senior Medical Benefits Rep. at RemxSenior Medical Benefits Rep. at Remx