Kerie Kenyon
Preston City
Summary
Dynamic Office Manager with proven success at CT Implant & Oral Surgery, enhancing operational efficiency and team productivity. Expert in customer service and office administration, I streamlined processes and improved workflow, while maintaining confidentiality and fostering collaboration. Skilled in billing and scheduling, I effectively managed resources to support organizational goals.
Overview
22
22
years of professional experience
Work History
Office Manager
CT Implant & Oral Surgery
Norwich, CT
06.2003 - 02.2025
- Streamlined office operations to enhance efficiency and improve workflow.
- Coordinated scheduling of patient appointments, optimizing clinic resource allocation.
- Oversaw financial record-keeping and billing processes, ensuring accuracy in transactions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Trained and mentored administrative staff, fostering a collaborative team environment.
Education
High School Diploma -
Norwich Free Academy
Norwich, CTSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Account reconciliation
- Credit and collections
- Mail handling
- Scheduling
- Scheduling coordination
- Staff management
- Human resources
- Employee training
- Financial reporting
- Financial tracking
- Team supervision
- Contract negotiations
- Office management software
- Decision-making
- Teamwork and collaboration
- Schedule management
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Active listening
- Phone and email etiquette
- Customer service management
Timeline
Office Manager
CT Implant & Oral Surgery
06.2003 - 02.2025
High School Diploma -
Norwich Free Academy