Kerina Jimenez
College Station,Texas
Summary
I enjoy working with people and keeping myself active. I love to treat everyone with kindness and respect because I personally would want someone to treat me the same way. In the future I would like to own a cafe and right now im focused on gaining experience to get where i want to be
Overview
5
5
years of professional experience
Work History
Shift Lead/Barista Shift Lead
Teapioca Lounge
San Marcos, TX
04.2021 - 05.2022
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Customer Service Representative
Etc Consignment Shop
Winchester, VA
04.2018 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
Merchandise Processor
Goodwill
San Marcos, Texas
12.2020 - 03.2021
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Used warehouse management system and handheld scanners to document merchandise movements.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Education
High School Diploma -
Sherando High School
Stephens City, VA 05.2001 -
Skills
My second language is ASL I can provide communication for the deaf community
Timeline
Shift Lead/Barista Shift Lead
Teapioca Lounge
04.2021 - 05.2022
Merchandise Processor
Goodwill
12.2020 - 03.2021
Customer Service Representative
Etc Consignment Shop
04.2018 - 10.2021
High School Diploma -
Sherando High School
05.2001 -