Summary
Work History
Skills
Education
Volunteer Experience
Generic
Kerina Roe

Kerina Roe

Hospitality
Ecorse,MI

Summary

Highly skilled customer service professional with over 25 years of experience in the hospitality and tourism industry. Enthusiastic and outgoing Food Server and Travel Coordinator excelling at addressing guests’ needs and possessing the ability to adapt and thrive in fast-paced environments. In addition, a self-taught cake decorator designing cakes for special events such as weddings, anniversaries, and birthdays.

Work History

Fine Dining Server

American Cruise Lines
04.2025 - 07.2025
  • Delivered exceptional dining experiences through attentive service and extensive menu knowledge
  • Collaborated with kitchen staff to ensure timely food delivery and adherence to presentation standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained the cleanliness and organization of the dining area in accordance with ACL standards
  • Assisted Housekeepers with housekeeping duties when required

Bartender

“The Bar” at the Clarion Hotel
05.2024 - 03.2025
  • Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
  • Crafted and served a variety of cocktails, beer, and wine to patrons in a fast-paced bar environment
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Travel Specialist

Spiekermann Travel Service
11.2021 - 07.2024
  • Managed all phases of travel, from proposal development to post-travel follow-up, contributing to the company’s annual sales exceeding $1 million
  • Led product development for adventure trips to Africa, resulting in the introduction of 15 new destinations and a 10% increase in sales
  • Maintained repeat business through effective relationship management and new after-sales opportunities
  • Supervised group tours to Africa to ensure a seamless and enjoyable experience for participants
  • Developed and maintained partnerships with over 25 international vendors

Fine Dining Server

Rugby Grille
06.2021 - 01.2022
  • Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.

Senior Travel Specialist

Journeys International
Ann Arbor, MI
11.1996 - 06.2020
  • Personalized travel recommendations and itineraries based on clients’ preferences, budget, and desired destinations
  • Exceeded annual sales targets of $500,000 by selling adventure vacations to Asia, Europe, and Africa
  • Maintained strong relationships with repeat customers through exceptional service resulting in 10% increase in customer retention rate over 20 years
  • Supervised group tours to Asia and Africa to ensure a seamless and pleasant travel experience Developed and maintained partnerships with numerous international vendors
  • Created compelling marketing content for website, blog, and targeted communication
    Utilized CRM software to effectively manage the client database for targeted marketing campaigns and personalized follow-ups

Skills

  • Hospitality service expertise
  • Exceptional customer service
  • Upscale dining experience
  • POS system operations
  • Strong communication skills
  • Adaptable and flexible
  • Menu recommendations
  • Teamwork and collaboration
  • Adaptive and creative
  • Positive attitude
  • Extensive world geographical knowledge
  • Strong passion for travel
  • Proficient with Word, Excel, and Keynote
  • Custom cake creations

Education

High School Diploma -

Huron High School
Ann Arbor

Volunteer Experience

  • Secretary for Homeowner’s Association
  • Dragonfly Animal Rescue

Similar Profiles

CREATE PROFILE