Kerisha Randolph
Columbia,SC
Overview
11
11
years of professional experience
Work History
SC Self Help Pilot Program
Supreme Court
01.2011
- Assisted Self Represented Litigants (SRL's) prepare for domestic court hearings
- #1 chosen Undergrad student in South Carolina to participate in the groundbreaking new pilot program Program was implemented to assist low income clients to represent themselves in court. Program was 95% successful under the operation of myself, a law graduate and two attorneys.
- Pilot has been implemented into SC history as the first of its kind in the state.
- SRL's
Legal Assistant
Sumpter Law Office
01.2011
- Conducted legal research of deeds, estates, and client assets through government data bases
- Managed full Law office duties for 1 month while Attorney Sumpter took leave
- Served as campaign leader for Attorney Sumpter as she ran for Mayor of Orangeburg SC in 2013.
- Assisted in closing a wrongful death lawsuit with a payout of almost $100,000
Inventory Control/Product Flow specialist
Best Buy
11.2019 - Current
- Control where product is stored in warehouse, receive and ship product to/from store, down stocking, and providing customer assistance with product carry out and online order organization and retrieval.
- Skills:
- -Organization
- -J1 Joey certified (lift platform)
- -Written Communication
- -Complaint Resolution
- -Record Keeping
- -Distribution and Warehousing
Customer Service Representative
Best Buy
07.2014 - 09.2022
- Assess and perform returns and exchanges, provide information about best buy policies and procedures, and input of customer data for transaction record.
- Skills:
- -Organization
- -Conflict resolution
- -De-escalation
- -Written and Oral communication
- Conflict resolution
Technical Support Agent
Comcast Cable Corporation
04.2017 - 11.2019
- Expert with billing and ticket systems to correct and alter existing open orders on DOJ & providing trouble shooting support across many LOBS.
- Expert knowledge of internal software/systems for real time verification, adaptation, and improvement on behalf of customers and technicians
- Knowledge of systems such as CSG, CDV/HSD troubleshooting, the X1 platform. Proficient with use of Einstein and advanced troubleshooting through systems such as XRAY and PHT.
- TSC2
Education
B.A. - Political Science in Political Science
Newberry College
Newberry, SC12.2011
H.S. Diploma - undefined
Calhoun County High School
Saint Matthews, SC05.2007
Skills
- FILING
- OFFICE ORGANIZATION
- EXCEL
- MICROSOFT OFFICE
- WORD
- CSR
- Customer Support
- Customer Service
- Customer Care
- Call Center
- Planograms
- Legal Research
- Technical Support
Additional Information
- SKILLS PROFILE
- Proficient filing and organization experience
- Strong customer-relations background
- Filing and office organization
- Microsoft Office Experienced (Word, Power Point, Excel, One Note and Microsoft teams)
Timeline
Inventory Control/Product Flow specialist
Best Buy
11.2019 - Current
Technical Support Agent
Comcast Cable Corporation
04.2017 - 11.2019
Customer Service Representative
Best Buy
07.2014 - 09.2022
SC Self Help Pilot Program
Supreme Court
01.2011
Legal Assistant
Sumpter Law Office
01.2011
B.A. - Political Science in Political Science
Newberry College
H.S. Diploma - undefined
Calhoun County High School
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