Kerley Vinas
Bilingual Interpreter
North Providence,RI
Summary
Dynamic Bilingual Customer Service Representative with 25+ years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Passionate in Supplements Sales with 19+ years experience. Fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Real Estate Agent
RealPro By The Water Realty
Cranston, RI
05.2018 - Current
- Communicate with sellers, buyers and renters in order to understand property needs, timeline and budget, earning 40% of business through referrals. Guide sellers and buyers in marketing and purchasing properties.
- Absolutely passionate about helping people.
- Large Spanish speaking only client base.
- Collaborate with sellers, coaching them through processing and coordinating open houses.
- Initiate negotiation process, consulted with clients concerning market conditions, prices, mortgages and legal requirements, to ensure fair and honest dealings.
- Develop positive relationships with lenders, appraisers, home inspectors and escrow companies.
- Facilitate paperwork such as closing statements, purchase and sales agreements, leases and commission bills.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
Sales Associate
T-Mobile
NORTH PROVIDENCE, United States
02.2021 - 05.2021
- Engaged with customers to build rapport and loyalty.
- Served as Spanish to English and English to Spanish bilingual interpreter when needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed over 25+ customer calls per day leading to 15% increased sales.
- Organized racks and shelves to maintain store visual appeal.
- Recommended accessories and complementary purchases to boost revenue.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Nutrition Department Sales Associate
Whole Foods Market Inc
Cranston, RI
09.2001 - 02.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to build rapport and loyalty.
- Store designated bilingual translator from English to Spanish and Spanish to English.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Grew sales and boosted profits by 30% by applying proactive management strategies and enhancing sales training.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Network+, A+, Securities+ - Information Technology
New Horizons Computer Learning Centers
Providence, RI 06.2013 - 01.2014
Associate Degree in Aeronautics - Aeronautics
Teterboro School of Aeronautics
Teterboro, NJ 09.1995 - 07.1997
Skills
Bilingual Spanish/English
Team player
Perfect attendance
Great marketer
Professional demeanor
Relationship building
Exceptional customer service
Expert in collecting accurate data
Contract preparation
Upselling
Problem-solving skills
Excellent people skills
Multi-tasking strength
Timeline
Sales Associate
T-Mobile
02.2021 - 05.2021
Real Estate Agent
RealPro By The Water Realty
05.2018 - Current
Network+, A+, Securities+ - Information Technology
New Horizons Computer Learning Centers
06.2013 - 01.2014
Nutrition Department Sales Associate
Whole Foods Market Inc
09.2001 - 02.2021
Associate Degree in Aeronautics - Aeronautics
Teterboro School of Aeronautics
09.1995 - 07.1997