Kerri Arthur
Cary,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
Work History
Garden Center Manager
Countryside Flower Shop
Crystal Lake, IL
01.2002 - Current
- Coordinated with department heads to uphold company standards and ensure customer satisfaction.
- Recruited and trained new garden center staff in a seasonal environment.
- Resolved customer complaints in a professional manner.
- Monitored competitor activities in order to stay ahead of industry trends.
- Assisted Corporate buyer with seasonal product selection and trade show coordination. Led staff in strategic displays and promotions.
Garden Center Manager
Pasquesi Home & Gardens
Lake Forest, IL
02.1992 - 03.2001
- Maintained relationships with suppliers to ensure timely delivery of products.
- Monitored competitor activities in order to stay ahead of industry trends.
- Supervised daily operations of the garden center including sales transactions, inventory management, and merchandising displays.
Department Manager
Lord & Taylor, Flagship
Schaumburg, IL
01.1990 - 06.1992
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Ensured compliance with company policies and relevant regulations.
- Managed all aspects of the department, ensuring optimal stock levels and adherence to merchandising standards.
Education
High School Diploma -
Maine West High School
Des Plaines, IL06-1986
Skills
- POS systems
- Scheduling expertise
- Employee motivation
- Outdoor living trends
- Merchandising strategies
- Store layout planning
- Weather preparedness
- Task delegation
Affiliations
- Passion for all animals, especially rescued dogs and cats
- Dedicated to friends and family...BEST AUNT EVER!
- Love biking, walking and golf
Timeline
Garden Center Manager
Countryside Flower Shop
01.2002 - Current
Garden Center Manager
Pasquesi Home & Gardens
02.1992 - 03.2001
Department Manager
Lord & Taylor, Flagship
01.1990 - 06.1992
High School Diploma -
Maine West High School
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