Kerri Bates
Milton,NH
Summary
Ambitious and Versatile Managing Director with proven abilities across all levels of organizational, professional, and goal oriented skills. Highly effective at promoting positive relationships and building capable teams, as well as proactive personal goals and operating departments efficiently Track record of improving overall operations, team building, reducing overhead and increasing corporate and/or client value. Veteran top-level skills in strategic planning, customer service and multi-tasking. Likeable personality and customer-focused background coupled with expertise in sales, finances, marketing, and mitigation. Ready to tackle new challenges and build success with exciting organization.
Overview
10
10
years of professional experience
Work History
Director of Operations
Gluer Parts And Service INC.
Newfields, NH
11.2017 - 10.2021
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Managed procurement, inventory and warehouse operations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Drafted invoices for completed work.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Built loyal account base and long-term business relationships with customers and their accounts.
- Supervised daily operations of multi-million dollar internationally known paper and packaging machinery parts & operations company.
- Maintained cleanliness and organization of office, and warehouse workspace, working closely with employees to systemize tasks.
- Solely managed, processed, responded to over 100 emails and calls each day.
Company Owner
Thairapy Salon And Spa
Rochester, NH
03.2014 - 01.2020
- Aligned branding initiatives and sales strategies with client goals.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Managed up to 30 employees, by supervising daily tasks, and making schedules that varied each week, trying to factor in all employees requests or conflicts.
- Supported company goals, and created positive reinforcement via games and challenges so as to motivate staff, achieving above and beyond normal sales and goals. Thus, increasing pay which is motivational to maintain.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Increased company sales and staff earnings by establishing goals, overseeing performance and mentoring staff.
- Promoted positive customer experience through day-to-day supervision and management as well as mitigating any and all conflicts.
- Delegated tasks to employees, streamlining daily progress and efficiency.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Maintained cleanliness and organization of all salons, in sight of customers or not; pursuant to my licensing guidelines.
- Provided exceptional customer service to customers, increasing customer loyalty and maintained almost 100% client retention.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Organized training and marketing events/productions and oversaw meetings, fundraising events, performances and festivals.
- Directed strategic workforce planning, performance management, and benefits administration.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash, discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues and provided further options to clients.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Education
Licensed Nursing Assistant - Medical Assisting
Med Pro
Dover, NH01.2013
Cosmetology License, Then I Obtained Shop License - Cosmetology
Michael's School of Hair Design - Paul Mitchell
Bedford, NH03.2008
High School Diploma -
Exeter High School
Exeter, NH06.2006
Certificate Program - Sales And Marketing Education
Seacoast School of Technology
Exeter, NH06.2006
Skills
- Problem Anticipation and Resolution
- Sales, Data, and Financial Tracking, Maintenance, and Oversight
- Customer Service Relations & Management
- Decision Making
- Records Organization and Management
- Client account management
- Self Motivated
- Authorization of sending and receiving ACH payments
- POS Terminal Operations
- Inventory Tracking and Management
Timeline
Director of Operations
Gluer Parts And Service INC.
11.2017 - 10.2021
Company Owner
Thairapy Salon And Spa
03.2014 - 01.2020
Licensed Nursing Assistant - Medical Assisting
Med Pro
Cosmetology License, Then I Obtained Shop License - Cosmetology
Michael's School of Hair Design - Paul Mitchell
High School Diploma -
Exeter High School
Certificate Program - Sales And Marketing Education
Seacoast School of Technology