Summary
Overview
Work History
Education
Career Highlights
Additional Information
Affiliations
Timeline
Generic

KERRI DONNELLY

Gaithersburg,MD

Summary

Senior Business Development leader with 20 years progressive experience in business, sales and marketing with a specialty in developing strategic partnerships and brand awareness within the Skilled Nursing and Post Acute Care industry. Experience includes both for profit and not for profit organizations, C-Suite hospital level engagement, crisis management, development of strategic area sales plans, press releases, event management and a demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Proficient in monitoring trends and capitalizing on emerging opportunities. Excellent reputation for implementing creative outreach strategies and working with professionals at all organizational levels. First rate attention to detail with a decisive approach to attain and exceed the highest standards of service.

Built successful clinical admission teams, developed marketing strategies and streamlined processes.

Expertise in strategic marketing, brand management, relationship building, sales, financial management, social media, communications, event planning, and team leadership with a high level of clinical competency.


Overview

20
20

+Years of professional experience

Work History

Director of Business Development/Clinical Liaison

Marquis Health Consulting Services
Rockville, MD
06.2019 - Current
  • Marquis Health Consulting Services provides consulting services to skilled nursing facilities throughout continental United States and provides operational guidance and programs to enable nursing facilities to over-achieve on their quality and operational goals.
  • Exceeded revenue goals and objectives through effective analysis and production of clinical and financial reviews, development of new contracts and business accounts, innovative marketing and sales initiatives, and effectively building partnerships within region to benefit Maryland and Virginia centers.
  • Strengthened hospital C-Suite partnerships, physician alignments and industry support
  • Create video blogs, promotional materials and advertisements for use across social media channels; achieved recognition across MA region.
  • Designed and implemented team projects across MA region.
  • Developed new alignments with local chapter Alzheimer's Association, Cardiac, Kidney and American Lung Association through educational programs, community clubs and fundraising events.
  • Built strategic relationship with Rockville city community and political leaders including Mayor of Rockville, City Council, Montgomery County Executive.

Hospital Liaison

Charles E. Smith Life Communities
North Bethesda, MD
10.2017 - 06.2019
  • Hebrew Home of Greater Washington is the largest nursing home in the mid-Atlantic region. Their long-term care team is dedicated to delivering award winning quality and person-centered care.
  • Clinically reviewed patients for 1100 resident community at Suburban and Sibley Memorial Hospital.
  • Operated as team lead of Nurse Liaisons.
  • Streamlined admission process, provided expert internal/external communications and exceeded goals.
  • Collaborated consistently with physicians and hospital C-Suite leaders to ensure account growth and development.

Community Liaison/Marketing Director/Admissions

Carriage Hill of Bethesda
Bethesda, MD
07.2014 - 10.2017
    • Carriage Hill is a family owned company providing 5-star Medicare rated nursing and rehabilitation services in Bethesda, MD.
    • Successful management of all internal/external events.
    • Strategically built Suburban, Sibley, Walter Reed, Washington Hospital Center, MedStar Montgomery accounts.
    • Created, wrote and developed website content, media advertisements, brochures and promotional materials.
    • Created product positioning, designed and branded therapy program to differentiate product in market and expand visibility.

Director Business Development

Montgomery Village Health Care Center
Montgomery Village, MD
03.2011 - 07.2014
    • Montgomery Village Healthcare Center, a CareOne Skilled Nursing and Rehabilitation Center dedicated to residential long term care and short stay rehab services in Montgomery Village, MD.
    • Directed marketing and admissions department, managing a team of nurse liaisons and admission coordinators.
    • Proven success in maximizing public image, center profitability and census goals by ensuring 100% tour conversion ratio.
    • Successfully opened new clinical wing.
    • Management and oversight of all media and outreach initiatives to include writing website content and features in Montgomery Village Gazette.
    • Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures.
    • Collaborated directly with physician and hospital leadership in area hospitals.
    • Negotiated contracts with insurance companies and hospitals; maximizing revenue.
    • Designed and initiated community outreach educational programs.

Admissions Coordinator

Genesis Layhill Nursing and Rehab Center
Silver Spring, MD
11.2010 - 03.2011
    • Directed admission department resulting in exceeding census goals/objectives by 50%.
    • Collaborated with physicians to ensure client satisfaction and compliance with set standards.
    • Directed Positive Outcomes program resulting in census increase.
    • Established community and hospital relationships with target accounts.
    • Negotiated contract improvements.
    • Performed clinical reviews for approval.
    • Counseled patients, families, community and hospital leaders
    • Facilitated internal and external partnerships and community events.

Director of Admissions

Genesis Layhill Nursing and Rehab Center
Silver Spring, MD
04.2000 - 07.2002
    • Directed admissions department and streamlined process improvements.
    • Developed and increased both census and quality mix, collaborated with corporate leadership regarding admissions processes, identified and resolved weaknesses centered around customer service and after hours admissions.
    • Partnered with area Independent Living and Assisted Living communities planning quarterly programs/events.
    • Served as regional lead admissions director for corporate meetings.
    • Increased census and exceeded target goals.

Admissions/Social Services

Heritage Hall Nursing Home
Blacksburg, VA
1996 - 1999
    • Direct admissions and overall department management of 194 bed long term care center.
    • Performed insurance verification, care plans, discharge planning.
    • Facilitated patient and staff education - resident rights.
    • Organized open house events, community marketing.
    • Alzheimer's support group facilitator.

Director of Admissions

Highland Manor Nursing Home
Dublin, VA
1994 - 1996
  • Directed admissions department for 132 long term care residences.
  • Lead manager responsible for census, marketing, advertising, crisis communication and hospital partnerships.
  • Developed care plans, facilitated discharge planning/resident council.
  • Performed clinical reviews/patient evaluation for approval.
  • Assisted patients with Medicaid applications.
  • Worked closely with Department of Mental Health to assist in residents specialized needs.
  • Participated in continuous quality improvement and performance improvement activities.
  • Facilitated internal and external community events.

Education

Virginia Tech University

BA Studies Communications/Minor Sociology

Career Highlights

  • Achieved significant account growth CY 2020 of 206.67% for Collingswood Rehabilitation and Healthcare Center
  • Awarded for building brand awareness and generating leads while managing internal/external marketing campaigns by Marquis Health Consulting Services
  • Exceeded revenue goals and objectives to benefit Maryland and Virginia centers
  • Developed internal/external outreach initiatives across all Maryland owned and operated centers
  • Designed and implemented team projects across the Mid-Atlantic region
  • Increased account growth by 30% from 911 hospital CY 2018; 12% from outlier hospital for Hebrew Home of Greater Washington
  • Produced largest individual account volume at 52.28% CY 2018 for Hebrew Home of Greater Washington
  • Successfully opened new clinical wing at Montgomery Village Healthcare Center
  • Managed a team of nurse liaisons and admission coordinators at Montgomery Village Healthcare Center
  • Developed innovative community outreach program at Montgomery Village Healthcare Center
  • Initiated progressive contract to support peritoneal dialysis patients resulting in 10% increased revenue and census growth at Montgomery Village Healthcare Center
  • Designed and implemented strategies with resulted 10% increase in conversion ratios at Montgomery Village Healthcare Center
  • Integral in expansion of rehabilitation program which resulted in doubling the Medicare and insurance based census at Carriage Hill of Bethesda
  • Initiated in-network insurance contracts resulting in 20% increased revenue and census growth for Carriage Hill of Bethesda

Additional Information

  • Community Leadership: Rockville City Ambassador, American Lung Association Better Breather's Club Facilitator, Board Member (Historian) The Woman's Club of Bethesda, Rotary Club, NARC, DCSRG, Montgomery Village News Writer, Lakelands Leader Writer, Communications Committee Chairperson Lakelands Community Association

Affiliations

Board Member, Rockville Chamber of Commerce

Board Member, GROWS (Grass Roots Organization for the Well Being of Seniors)

Board Member, RAVE

Timeline

Director of Business Development/Clinical Liaison

Marquis Health Consulting Services
06.2019 - Current

Hospital Liaison

Charles E. Smith Life Communities
10.2017 - 06.2019

Community Liaison/Marketing Director/Admissions

Carriage Hill of Bethesda
07.2014 - 10.2017

Director Business Development

Montgomery Village Health Care Center
03.2011 - 07.2014

Admissions Coordinator

Genesis Layhill Nursing and Rehab Center
11.2010 - 03.2011

Director of Admissions

Genesis Layhill Nursing and Rehab Center
04.2000 - 07.2002

Admissions/Social Services

Heritage Hall Nursing Home
1996 - 1999

Director of Admissions

Highland Manor Nursing Home
1994 - 1996

Virginia Tech University

BA Studies Communications/Minor Sociology
KERRI DONNELLY