KERRI GILLES
Clarksville,TN
Summary
Results-oriented Hospitality Professional with expertise in Customer Service Excellence and Event Management. Proven ability to oversee high-volume events while ensuring guest satisfaction and fostering customer loyalty. Strong organizational skills combined with effective communication lead to consistent positive outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant
Fort Campbell CDC
11.2025 - Current
- Enhanced children's engagement through implementing diverse program activities.
- Ensured respectful learning environment by monitoring and addressing children's behavior.
- Supported daily operations and events, contributing to program success and efficiency.
- Tracked participant progress, ensuring compliance with safety protocols and guidelines.
- Facilitated communication among children, staff, and parents through active listening skills.
Bartender
Ramada Inn
02.2022 - 08.2022
- Enhanced customer satisfaction by efficiently managing high volumes during peak times.
- Ensured seamless operations by performing comprehensive opening and closing duties.
- Maintained a well-stocked bar, consistently meeting customer service standards.
- Reduced guest intoxication incidents by adhering to established alcohol awareness protocols.
Event Set-up, Host and Waitress
Ramada Inn
02.2022 - 08.2022
- Strengthened customer loyalty through personalized interactions and memorizing orders.
- Maintained composure while managing challenging customers during peak hours.
- Enhanced service efficiency by keeping server areas organized and well-stocked.
- Welcomed new customers, shared specials, and accurately took drink orders.
- Boosted satisfaction with regular table check-ins for food and beverage needs.
Cook/Kitchen Aide
Kindred Health
12.2008 - 12.2010
- Enhanced team efficiency by maintaining organized and clean kitchen stations.
- Ensured safety and sanitation by operating standard kitchen equipment effectively.
- Resolved guest and employee complaints to guarantee customer satisfaction and workforce morale.
- Assisted chefs in preparing and presenting dishes with attention to detail.
- Prepared catering dishes during high-volume shifts, ensuring quality and speed.
- Managed multiple tasks efficiently, prioritizing workload to meet service demands.
Education
Manchester, NH - Business Administration
Southern New Hampshire University
Manchester, NHSkills
- Exceptional service history
- Effective communication skills
- Engaging personality
- Hospitality expertise
- Patience and empathy
- Professionalism and ethics
- Health and safety
- Developmental care
- Positive reinforcement
Accomplishments
- Honors - Associates of Science in Business Administration
Certification
CPR Certified - November 2025
KIT Certified - November 2025
References
Manager reference:
Michelle Brenon
(315)591-6757
Brenon.Michelle@gmail.com
Reference:
Jillian Cobble
(254)536-6411
Jilliancobble87@yahoo.com
Honors
Associates of Science in Business Administration
Timeline
Child and Youth Program Assistant
Fort Campbell CDC
11.2025 - Current
Bartender
Ramada Inn
02.2022 - 08.2022
Event Set-up, Host and Waitress
Ramada Inn
02.2022 - 08.2022
Cook/Kitchen Aide
Kindred Health
12.2008 - 12.2010
Manchester, NH - Business Administration
Southern New Hampshire University