Kerri Gordon
Spring Valley,CA
Summary
Customer-oriented sales professional with 3 years of experience building relationships, cultivating partnerships while keeping customers and the company satisfied. Committed to strategic-thinking in expanding network connections, persuasively introducing products, identifying and revealing customer needs to deliver solutions. Skillful in keeping accounts serviced with up to date critical information documented and inventory managed.
Overview
3
3
years of professional experience
Work History
Kitchen Sales Specialist
The Home Depot Inc
Lemon Grove, CA
08.2023 - Current
- Greet customers and vendors provide them with a comfortable environment.
- Provide Professional and Do-it-yourself customers with efficient and knowledgeable help by assessing their needs for the projects they are working on.
- Set customers up with appropriate Home services, our Kitchen Designer, and merchandise just right for their needs all accessible to them provided by The Home Depot.
- Set up appointments, follow up with said appointments, collect payment in-person and over the phone.
- Deliver and Document vital information between customers, vendors, and our Kitchen Designer face to face, phone call, and email.
- Organize the showroom for visual appeal of customers to enhance sales and maintain a safe working environment for fellow associates.
- Express gratitude and let our customers and vendors know their business is much appreciated.
Customer Service Associate
The Home Depot Inc
San Jose, CA
02.2021 - 07.2023
- Provide customers with swift and efficient product knowledge for 12 of our departments in store. As well as our online to home delivery product and process.
- Facilitate amazing customer service for returns, in-store and online orders, and general questions.
- Process purchases and returns of regular and specialty merchandise.
- Create appointments for customers that need The Home Depot's specialty and home services.
- Relay and document critical information between customers, vendors, and specialty associates through phone call, email, and our various store systems.
- Help customers understand store policy, operations, services when confusion arises.
Education
Bachelor of Arts - Communication Studies
San Jose State University
San Jose, CAAssociate of Science - Public Health
Southwestern College
Chula Vista, CASkills
- Client Relations
- Relationship Selling
- Needs Assessment
- Inquiry Handling
- Upselling and Cross Selling
- Cash Handling
- Team Collaboration
- Maintaining Safe and Organized space
Languages
Spanish
Limited
Affiliations
- Interested in Cosmetology and Barbering.
- Studying at Southwestern College to become fluent in Spanish
References
References available upon request.
Timeline
Kitchen Sales Specialist
The Home Depot Inc
08.2023 - Current
Customer Service Associate
The Home Depot Inc
02.2021 - 07.2023
Bachelor of Arts - Communication Studies
San Jose State University
Associate of Science - Public Health
Southwestern College
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