Kerri Gulkis
Starbucks
Corning
1
Certification
8
years of professional experience
Skilled Shift Supervisor with a proven track record in training and mentoring teams. Expertise in customer service and conflict resolution, driving operational efficiency and high satisfaction scores.
Work History
Shift Supervisor
2 Years 4 Months- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new team members, enhancing team performance and service standards.
- Implemented process improvements that increased operational efficiency during peak hours.
- Collaborated with management to develop strategies for improving customer satisfaction scores.
- Managed inventory control, reducing waste through effective stock management practices.
Shift Leader
5 Years 2 Months- Supervised daily operations to deliver efficient service and prepare high-quality food.
- Monitored food quality and presentation to uphold restaurant's standards and reputation.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma
Skills
Barista training
Latte art expertise
Customer service
Cash handling
Strong multitasking
Team collaboration
Training and mentoring
Time management
Handling complaints
Complex Problem-solving
Workplace safety
Staff motivation
Accomplishments
Promoted to shift supervisor within a short period of time at starbucks based on strong performance, leadership ability, and attention to detail.
Certification
- Starbucks Coffee Master (2025)
- Advanced coffee knowledge including origins, processing methods, roasting and brewing techniques, and flavor profiles.
- Demonstrated expertise in coffee tasting, pairing, and customer education.
Timeline
Shift Supervisor
Starbucks
04.2024 - 08.2026Read More
Shift Leader
Slammin Jammin Bbq
01.2019 - 03.2024Read More
Corning Painted Post High School
High School Diploma
Read More