Kerri Hughes
Homer,MI
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over five years of related experience.
Overview
13
13
years of professional experience
Work History
Unit Secretary, Labor and Delivery
Henry Ford Hospital
06.2022 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
Personal Banker
OMNI Credit Union
06.2021 - 09.2021
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
Care Provider
State Of Michigan
08.2017 - 01.2021
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Design Assistant
Kitchens & Interiors
10.2018 - 01.2020
- Ordered samples from vendors to handle presentation creation activities.
- Drafted room layouts and produced furniture.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
- Managed clients and vendor accounts by creating invoices and purchase orders and organizing payments and deposits.
- Completed order information by filling out order forms and handling cash advances and receipts.
Site Security Officer
Universal Protection Service - Consumers Energy
05.2015 - 07.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Administrative Assistant
Universal Protection Services - Dassault Systemes
11.2014 - 06.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Security Supervisor
Universal Protection Services - Consumers Energy
10.2013 - 11.2014
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Back Up Floral Manager
Kroger
09.2010 - 10.2013
- Trained employees on customer order taking and basic floral arranging.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Inventoried plants and flower care supplies and ordered more.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
Education
No Degree - Criminal Justice
Baker College, Jackson
Jackson06.2014
High School Diploma -
Hillsdale High School
Hillsdale, MI06.2009
Skills
- Office Supplies and Inventory
- Patient Medical Histories
- Patient Admission
- Data Entry Software
- Customer Experience
Photography
I have a passion for capturing the moments we will hold close to our hearts for years to come. Each photo tells a story, and my goal is to preserve those stories in images for years to come.
Timeline
Unit Secretary, Labor and Delivery
Henry Ford Hospital
06.2022 - Current
Personal Banker
OMNI Credit Union
06.2021 - 09.2021
Design Assistant
Kitchens & Interiors
10.2018 - 01.2020
Care Provider
State Of Michigan
08.2017 - 01.2021
Site Security Officer
Universal Protection Service - Consumers Energy
05.2015 - 07.2016
Administrative Assistant
Universal Protection Services - Dassault Systemes
11.2014 - 06.2015
Security Supervisor
Universal Protection Services - Consumers Energy
10.2013 - 11.2014
Back Up Floral Manager
Kroger
09.2010 - 10.2013
No Degree - Criminal Justice
Baker College, Jackson
High School Diploma -
Hillsdale High School
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