KERRI KIRK
Tigard,OR
Summary
Detailed Administrative Professional with wide variety of skills seeking a growing company to utilize my skills, training, and education to help provide accurate, quality, professional customer service and teamwork.
Overview
29
29
years of professional experience
Work History
Personal In-Home Caregiver
Kelly Kindrick
Portland, OR
09.2019 - 04.2024
- Monitored client progress regularly, adjusting care plans as necessary for optimal results.
- Maintained client health with proper medication administration and timely medical appointments.
- Upheld strict confidentiality standards while handling sensitive information related to clients personal life and medical conditions.
- Exemplified strong problem-solving skills in addressing various challenges encountered during in-home caregiving assignments.
- Provided compassionate end-of-life care, ensuring the comfort of both clients and their families during difficult times.
- Supported clients'' nutritional needs by preparing healthy meals according to dietary restrictions and preferences.
- Promoted client autonomy by assisting with personal hygiene, grooming, and dressing routines.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Service Dispatcher
Arrow Mechanical
Tualatin, OR
06.2018 - 02.2019
- Scheduled and dispatched all technicians for emergency service and routine service calls.
- Data entry and billing of all service calls and collections.
- Timekeeping and reporting of technicians work hours.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Streamlined communication between customers and technicians for timely service delivery.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
Customer Care Rep/Sr. Dispatcher
Appliance & Refrigeration Hospital
Portland, OR
01.2010 - 12.2014
- Maintained detailed records of all dispatch activities, allowing for easy review and analysis of performance metrics.
- Monitored fleet performance, identifying opportunities for route optimization and cost reduction.
- Enhanced employee satisfaction by addressing concerns, providing support, and fostering a positive work environment within the dispatch team.
- Collaborated with other departments to address logistical challenges and improve overall operational efficiency.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Account Representative
Crown Trophy
Beaverton, OR
01.2005 - 01.2007
- Retained high-value clients by providing exceptional support and personalized service.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Collaborated with other departments to address customer needs and service requests.
- Provided training for new Account Representatives, sharing best practices for client engagement and retention.
- Supported customer satisfaction through regular follow-up and communication.
- Processed client payments and updated accounts.
Customer Relations/ Front Office Administrator
Express Personnel Services
01.2002 - 01.2005
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
- Assisted human resources department in recruiting activities such as screening resumes or organizing onsite interviews.
- Edited documents to improve accuracy of language, flow, and readability.
Administrative Assistant/Staffing Coordinator
Quest Staffing
01.1995 - 01.2002
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
AAS Business Administration -
Pioneer Pacific College
02.2007
GED -
Portland Community College
Portland, OR2004
Skills
- Microsoft Office
- Recruiting
- Records Management
- QuickBooks
- Interviewing
- Hiring
- Making Contacts
- Problem Solving
- Orientation/Training
- Addressing Groups
- HRIS/Payroll
- Managing
- Prioritizing
- Time Management
- Quality Assurance
- Employee/Customer Retention
References
References and Letters of Recommendation available upon request
Timeline
Personal In-Home Caregiver
Kelly Kindrick
09.2019 - 04.2024
Service Dispatcher
Arrow Mechanical
06.2018 - 02.2019
Customer Care Rep/Sr. Dispatcher
Appliance & Refrigeration Hospital
01.2010 - 12.2014
Account Representative
Crown Trophy
01.2005 - 01.2007
Customer Relations/ Front Office Administrator
Express Personnel Services
01.2002 - 01.2005
Administrative Assistant/Staffing Coordinator
Quest Staffing
01.1995 - 01.2002
AAS Business Administration -
Pioneer Pacific College
GED -
Portland Community College