Kerri Larson

Saltzer Health

08.2002 - Current

Delivered support to medical staff in completion of patient paperwork.
Responded to inquiries by directing calls to appropriate personnel.
Facilitated communication between patients and various departments and staff.
Trained new staff on filing, phone etiquette and other office duties.
Followed document protocols to safeguard confidentiality of patient records.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Greeted and assisted patients with check-in procedures.
Provided excellent customer service to patients and medical staff.
Verified patient insurance eligibility and entered patient information into system.
Answered incoming calls, scheduled appointments and filed medical records.
Balanced deposits and credit card payments each day.
Handled customer service inquiries in person, via telephone and through email.
Used ECW to schedule appointments.
Took copayments and compiled daily financial records.
Built and maintained positive working relationships with patients and staff.
Managed patient registration process, confirming data accuracy and completeness.
Filed and maintained patient records in accordance with HIPAA regulations.
Verified insurance eligibility and coverage for patients.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Checked in over 100 patients in 12 hours by myself, answering calls to register patients, and running to get information from patients.

Summary