Kerri Reardon
East Weymouth,MA
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach. Demonstrated ability to streamline processes, enhancing user satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Traveler Support Specialist
EF Go Ahead Tours
01.2023 - Current
- Provided technical support for customer inquiries, resolving issues efficiently and effectively.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer satisfaction.
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
- Developed training materials for new support staff, ensuring consistency in service quality and operational procedures.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Mentored junior staff on best practices in customer support, fostering a culture of continuous improvement.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Personal Banking Advisor
South Shore Bank
10.2020 - Current
- Evaluated client financial positions and identified most appropriate banking products.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Provided advice on different bank products and financial options.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Networked with current clients to generate referrals.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
Line Cook
99 Restaurants
11.2017 - 09.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
Barista
Marylou's Coffee
04.2018 - 03.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Weymouth High School
Weymouth, MASkills
- Consumer banking
- Account openings
- Customer satisfaction
- Technical support
- Ticketing system management
- Mentoring staff
- Conflict resolution
- Time management
- Attention to detail
Timeline
Traveler Support Specialist
EF Go Ahead Tours
01.2023 - Current
Personal Banking Advisor
South Shore Bank
10.2020 - Current
Barista
Marylou's Coffee
04.2018 - 03.2020
Line Cook
99 Restaurants
11.2017 - 09.2020
High School Diploma -
Weymouth High School
Personal Information
Title: Traveler Support Specialist