Nicole Giordani
Whitehall,PA
Overview
11
11
years of professional experience
Work History
Operations Planning Support Specialist
Qurate Retail Group
Bethlehem, PA
08.2021 - Current
- Diligently audit and maintain timecards for both exempt and non-exempt team members.
- Submits bi-weekly payroll.
- Collaborate with cross-functional partners on special projects, ensuring seamless coordination and timely completion.
- Maintain a high level of data integrity in Timekeeping systems and HRIS systems, ensuring accuracy and staying compliant with company regulations.
- Organizes and collaborates with Talent Acquisition to onboard/offboard new employees. Provide comprehensive onsite training for exempt and non-exempt team members.
- Handles employee and manager inquiries and provides support on HR-related issues including health benefits, timecards, time off, company policies, PTO, and procedures.
- Partners with various departments to create and maintain long-term and short-term schedules for the site.
Customer Service Representative (Level 4 PPL)
iQor
Bethlehem, PA
11.2019 - 08.2021
- Provided exceptional customer support by assisting with payment assistance, initiating, and terminating services, addressing power outages, addressing high bill inquiries, setting up payment plans, and offering online support via inbound calls
- Managed work orders for investigations, ensuring timely resolution and customer satisfaction
- Handled payment adjustments for customers, accurately processing transactions and maintaining records
- Addressed supplier detail questions and concerns, providing comprehensive solutions.
Client Representative
TD Bank
Bethlehem, PA
04.2013 - 03.2014
- Provided exceptional customer service by offering solutions and referrals for TD Bank products and services to both new and existing customers accounts.
- Conducted needs-based conversations and offers financial solutions to meet customers' needs.
- Processed loan applications and verified documentation for accuracy.
- Maintained records of customer accounts including transactions and balances.
- Assisted members in managing online services and achieving daily banking needs.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Business Administration
Lehigh Carbon Community College
01.2013
Skills
- Oral and written communication
- Data Entry
- Microsoft Office Suite
- Payroll Administration and Timekeeping
- Training & Development
- Computer Skills
- Planning
- Human Resources Support
- Customer Service
- Consumer Banking
Timeline
Operations Planning Support Specialist
Qurate Retail Group
08.2021 - Current
Customer Service Representative (Level 4 PPL)
iQor
11.2019 - 08.2021
Client Representative
TD Bank
04.2013 - 03.2014
Business Administration
Lehigh Carbon Community College
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