Kerri Sorrell
Royal Palm Beach,FL
Summary
Hard working and self-motivated Referral Coordinator with 10+ years of increasing responsibility in the medical industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Highly organized with excellent time management skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Healthy Partners
08.2019 - Current
- Schedule appointments with specialists on behalf of clients.
- Demonstrate strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintain a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Process referral requests from patients, doctors and other health care professionals.
- Respond to patient inquiries to offer timely updates regarding referral status.
- Serves as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Manage electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Develop and maintain a strong working relationship with referral sources to streamline processing.
- Develop comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Provide education and instruction to referral sources on referral processes.
- Attend continuing education courses to stay current on referral processes and best practices.
- Handle pre-op paperwork and medical clearances.
- Help to answer phones and schedule appointments.
Dialysis Technician
American Renal Associates
09.2010 - 08.2019
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Cleaned and sterilized instruments, equipment and surfaces.
- Maintained accurate patient charts and medical records.
Authorization Specialist
Rayus Radiology
02.2007 - 09.2010
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Enhanced departmental efficiency with thorough knowledge of insurance guidelines and medical terminology.
Education
Emergency Medical Technology
Palm Beach State College
Lake Worth, FL05.2003
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- Patient Scheduling
- Data entry proficiency
- Organizational abilities
Certification
- Licensed Emergency Medical Technichian
- Certified in CPR
- Woodbadge Leadership Training
Timeline
Referral Coordinator
Healthy Partners
08.2019 - Current
Dialysis Technician
American Renal Associates
09.2010 - 08.2019
Authorization Specialist
Rayus Radiology
02.2007 - 09.2010
Emergency Medical Technology
Palm Beach State College
- Licensed Emergency Medical Technichian
- Certified in CPR
- Woodbadge Leadership Training
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