Kerri White
Roseburg,OR
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction at Chili's Bar and Grill. Excelled in beverage preparation and guest engagement, significantly increasing sales. Demonstrates exceptional customer service and team support, ensuring a positive dining experience. Skilled in safe food handling and menu knowledge, consistently delivering professional service.
Overview
11
11
years of professional experience
Work History
Server
Chili's Bar and Grill
11.2023 - 06.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cash Handling
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server/Bartender
O'Malleys Sports Bar and Grill
02.2022 - 10.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm repeat customers
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Sargent's Restaurant and Lounge
02.2015 - 05.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Bartender
Avondale Golf Club
03.2013 - 10.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Served food orders from menu
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
High School Diploma -
Roseburg Sr. High
Roseburg, OR06-1984
Skills
- Team member support
- Supply Restocking
- Safe Food Handling
- Beverage Preparation
- Guest Engagement
- Dining customer service
- High-volume dining
- Menu knowledge
- Server training
- Exceptional customer service
- Hospitality service expertise
- Positive and professional
Timeline
Server
Chili's Bar and Grill
11.2023 - 06.2024
Server/Bartender
O'Malleys Sports Bar and Grill
02.2022 - 10.2023
Server
Sargent's Restaurant and Lounge
02.2015 - 05.2022
Bartender
Avondale Golf Club
03.2013 - 10.2013
High School Diploma -
Roseburg Sr. High
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