Kerri Whitehead
Riverhead,NY
Summary
Dynamic sales and customer success professional with a proven track record, adept at driving revenue growth and enhancing team performance. Skilled in relationship management and analytics, I excel in coaching teams to exceed targets while fostering exceptional customer experiences. Committed to achieving results through strategic problem-solving and effective communication.
Overview
17
17
years of professional experience
Work History
Catering Coordinator
Baiting Hollow Club
Baiting Hollow, NY
2016.04 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Supervised staff during events to ensure proper execution of duties according to established procedures.
Account Executive
Times Review Media Group
Mattituck, NY
2018.04 - 2022.05
- Responded quickly to customer questions and resolved issues to restore satisfaction.
- Conducted market research in order to determine potential sales opportunities.
- Created presentations outlining product features and benefits to potential customers.
- Set up meetings with potential clients to discuss advertising solutions.
- Generated leads through cold calling, emails, direct mailings.
Assistant Manager
Vera Bradley
Riverhead, NY
2013.03 - 2018.04
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained a neat, clean, organized work environment that meets company standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Ensured compliance with local health and safety regulations in the store environment.
- Trained staff to have extensive product knowledge and upselling skills.
Sales Manager
Gymboree
Riverhead, NY
2008.06 - 2018.03
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coached, developed and motivated team to achieve revenue goals.
- Executed strategic sales plans to expand customer base and revenue.
Education
Bachelor of Science - Retail And Fashion Merchandising
Endicott College
Beverly, MASkills
- Sales Management
- Customer Success
- Team Development
- Analytics & Reporting
- Problem Solving
- Increase Revenue
- Customer up-sell & Retention
- Excellent Communication Skills
Timeline
Account Executive
Times Review Media Group
2018.04 - 2022.05
Catering Coordinator
Baiting Hollow Club
2016.04 - Current
Assistant Manager
Vera Bradley
2013.03 - 2018.04
Sales Manager
Gymboree
2008.06 - 2018.03
Bachelor of Science - Retail And Fashion Merchandising
Endicott College