Kerri Whitehead
Riverhead,NY
Summary
Dynamic sales and customer success professional with a proven track record, adept at driving revenue growth and enhancing team performance. Skilled in relationship management and analytics, I excel in coaching teams to exceed targets while fostering exceptional customer experiences. Committed to achieving results through strategic problem-solving and effective communication.
Overview
17
17
years of professional experience
Work History
Catering Coordinator
Baiting Hollow Club
Baiting Hollow, NY
04.2016 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Supervised staff during events to ensure proper execution of duties according to established procedures.
Account Executive
Times Review Media Group
Mattituck, NY
04.2018 - 05.2022
- Responded quickly to customer questions and resolved issues to restore satisfaction.
- Conducted market research in order to determine potential sales opportunities.
- Created presentations outlining product features and benefits to potential customers.
- Set up meetings with potential clients to discuss advertising solutions.
- Generated leads through cold calling, emails, direct mailings.
Assistant Manager
Vera Bradley
Riverhead, NY
03.2013 - 04.2018
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained a neat, clean, organized work environment that meets company standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Ensured compliance with local health and safety regulations in the store environment.
- Trained staff to have extensive product knowledge and upselling skills.
Sales Manager
Gymboree
Riverhead, NY
06.2008 - 03.2018
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coached, developed and motivated team to achieve revenue goals.
- Executed strategic sales plans to expand customer base and revenue.
Education
Bachelor of Science - Retail And Fashion Merchandising
Endicott College
Beverly, MASkills
- Sales Management
- Customer Success
- Team Development
- Analytics & Reporting
- Problem Solving
- Increase Revenue
- Customer up-sell & Retention
- Excellent Communication Skills
Timeline
Account Executive
Times Review Media Group
04.2018 - 05.2022
Catering Coordinator
Baiting Hollow Club
04.2016 - Current
Assistant Manager
Vera Bradley
03.2013 - 04.2018
Sales Manager
Gymboree
06.2008 - 03.2018
Bachelor of Science - Retail And Fashion Merchandising
Endicott College
Similar Profiles
SAMANTHA AIELLOSAMANTHA AIELLO
Bartender at Baiting Hollow Country ClubBartender at Baiting Hollow Country Club
TAYLOR THOMASTAYLOR THOMAS
Receptionist at Brook Hollow Golf ClubReceptionist at Brook Hollow Golf Club
Aksel HopkinsAksel Hopkins
Server Assistant at Shepherds Hollow Golf ClubServer Assistant at Shepherds Hollow Golf Club