Kerria Fenn
Troy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Group Leader
Pathway
06.2023 - Current
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Extrusion Line Operator
HSSA
01.2023 - 05.2023
- Took apart machinery, cleaned parts and replaced damaged or worn out components.
- Changed out screens, dies and inserts to fit different production needs.
- Interpreted and followed production orders to maintain compliance with production standards and unique product specifications.
- Started up and ran extrusion lines producing wide range of products for weather strip industry OEMs.
- Completed product traceability, logs and production reports to accurately document extrusion-related activities.
Shift Leader Manager
Hardees Resturamt
11.2016 - 01.2022
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Escalation Supervisor
Bank Of America, Customer Service Contact Centers
10.2020 - 02.2022
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Identified and reported trends in customer complaints to improve products and prevent future complaints.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
Charles Henderson High School
Troy, AL05.2018
Associate of Applied Science - Business Administration And Management Supervisory
Enterprise State Community College
Enterprise, AL12.2022
Skills
- Verbal and Written Communication
- Employee Development
- Staff Management
- Staff Hiring
- Business Development
- Time Management
- Complex Problem-Solving
- Schedule Preparation
Timeline
Group Leader
Pathway
06.2023 - Current
Extrusion Line Operator
HSSA
01.2023 - 05.2023
Escalation Supervisor
Bank Of America, Customer Service Contact Centers
10.2020 - 02.2022
Shift Leader Manager
Hardees Resturamt
11.2016 - 01.2022
High School Diploma -
Charles Henderson High School
Associate of Applied Science - Business Administration And Management Supervisory
Enterprise State Community College
Similar Profiles
Kendyl WilsonKendyl Wilson
Group Leader at PathwayGroup Leader at Pathway
Minerva GonzalesMinerva Gonzales
Finance Director at PathwayFinance Director at Pathway
Allie FontenotAllie Fontenot
Registered Line Technician (RLT) at Pathway ABA TherapyRegistered Line Technician (RLT) at Pathway ABA Therapy