KERRI ANN SOARES
SAUGUS,Massachusetts
Summary
Highly motivated, detail oriented professional proficient in written and oral communication skills. My experience with financial operations, customer service, and team building will support a role in your company that will allow growth and development for the future.
Overview
24
24
years of professional experience
Work History
Head Teller
The Savings Bank
05.2022 - 10.2025
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and mentored new tellers, enhancing team performance and service quality.
- Managed cash handling processes, maintaining accuracy in transactions and record-keeping.
- Resolved customer inquiries and issues, fostering positive relationships and customer satisfaction.
- Conducted regular audits of teller activities, ensuring adherence to regulatory standards.
- Collaborated with management on staff scheduling and resource allocation for optimal service delivery.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Supervised daily operations of teller line, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Managed cash flow and balanced cash drawers, maintaining accuracy in financial transactions.
Manager/Licensed Master Aesthetician
The Skin Clinique
06.2001 - 03.2020
- Led staff training programs to enhance service quality and operational efficiency.
- Developed strategic marketing initiatives to increase client acquisition and retention.
- Oversaw budget management, ensuring financial targets were consistently met.
- Implemented process improvements that streamlined clinic operations and reduced wait times.
- Fostered a positive work environment, mentoring team members to achieve professional growth.
- Established partnerships with local businesses to expand community outreach and brand presence.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Science - Business Administration And Management
North Shore Community College
Danvers, MASkills
- Notary Services
- Branch operations
- Customer Service/Sales
- Cash handling expertise
- Vault management
- Verbal and written communication
Timeline
Head Teller
The Savings Bank
05.2022 - 10.2025
Manager/Licensed Master Aesthetician
The Skin Clinique
06.2001 - 03.2020
Associate of Science - Business Administration And Management
North Shore Community College