Kerrie Montgomery
Morrisville,VT
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed though a variety of unique work enviroments. Proven ability to engage guests and enhance their experience through suggestive selling and in-depth product knowledge. Adept at cash handling and fostering relationships, ensuring seamless operations and high customer satisfaction.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Moog's Joint
06.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bartender/Server
Parker Pie Co
06.2019 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in customer service best practices.
Hospitality Liaison
New England Culinary Institute at National Life
12.2018 - 07.2019
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Beertender/Tasting Event Coordinator
Hill Farmstead Brewery
09.2012 - 06.2017
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
Education
Film Studies
Boston University
Boston, MASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Task prioritization
- Suggestive selling
Timeline
Server/Bartender
Moog's Joint
06.2020 - Current
Bartender/Server
Parker Pie Co
06.2019 - 06.2021
Hospitality Liaison
New England Culinary Institute at National Life
12.2018 - 07.2019
Beertender/Tasting Event Coordinator
Hill Farmstead Brewery
09.2012 - 06.2017
Film Studies
Boston University
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