Kerrie Thompson
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
23
23
years of professional experience
Work History
CSR-Office Manager
Middle Tennessee Natural Gas Utility
Sparta, USA
10.2013 - Current
- Developed and implemented operational policies and procedures to enhance business efficiency.
- Established and enforced organizational standards for performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Managed day-to-day operations, consistently achieving high levels of customer satisfaction.
- Prepared reports summarizing operational results against established goals and objectives.
CNA
Quality Home Health Inc.
Crossville, USA
10.2012 - 03.2013
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided compassionate personal care to clients in home settings.
- Assisted clients with daily living activities and mobility support.
- Monitored vital signs and reported changes to healthcare team.
Pharmacy Technician
CVS Pharmacy
Crossville, USA
09.2003 - 03.2012
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Education
High School Diploma -
Cumberland County High School
Crossville, TNRoane State Community College
Harriman, TNSkills
- Logistics management
- Workflow optimization
- Customer communication
- Employee training
- Problem-solving
- Time management
Timeline
CSR-Office Manager
Middle Tennessee Natural Gas Utility
10.2013 - Current
CNA
Quality Home Health Inc.
10.2012 - 03.2013
Pharmacy Technician
CVS Pharmacy
09.2003 - 03.2012
High School Diploma -
Cumberland County High School
Roane State Community College