KERRIE L. LINN
Phoenix,AZ
Summary
Demonstrated ability to resolve complex issues, develop winning strategies, build lasting relationships, multitask , meet and exceed customer expectations with a high level of quality and consistency. Proven ability to analyze data and make appropriate decisions while paying close attention to detail. Clear understanding of the risk in today’s market to consistently provide high quality performance . Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Community reputation for industry knowledge and high levels of integrity in loan processing.
Overview
16
16
years of professional experience
Work History
Funding Coordinator
Global Lending Services LLC
Tempe, AZ
05.2020 - Current
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Produced and submitted completed loan packages to title and escrow professionals.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Set up, stored and updated customer files, department records and regulatory paperwork
- Conducted pre-funding and funding activities for over 1300 monthly applications
Collections Specialist
JP Morgan Chase Bank
Tempe, AZ
01.2010 - 01.2021
- Auto Finance Collections
- Strong knowledge of internal policies and procedures
- Assist with New Hire during training and in production
- Communicate, Coach, Mentor and Lead
- Analyze key performance metrics
- Willing to work issues to conclusion and demonstrate cognitive problem solving skills
- Skip trace for customer and collateral location information
- Responsible for account greater than 90 days past due (typically 50+ accounts monthly)
- Facilitate Team meeting and communications when direct manager is out of office
- Assist with working queues for absent employee’s
- Creating work lists for team / Charge off
- Develop and manage partnerships with vendors and dealerships
- Leverage Dealer Relationship Managers as liaisons with dealerships
- Strong professional communication and interpersonal skills.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
Direct Auto Underwriter
JP Morgan Chase Bank
Phoenix, AZ
01.2015 - 01.2016
- Worked with banker support
- Auto Loan Processing
CSG Campaign Manager
JP Morgan Chase Bank, Chase Health Advance
Tempe, AZ
01.2010 - 01.2012
- Jpmchase.taleo.net/careersection/viewAttachedFile.jss?at…portalCode=1&candidateNo=7878934&applicationNo=60901929 5/2/19, 3I23 PM
- Page 1 of 2
- Correspondence/escalations
- Provided excellent leadership skills in coordinating and implementing various projects
- Recruited other employees to increase staff morale
- Avaya CMS Supervisor, RTA, EWFM
- Various daily, weekly and monthly reporting from CSG, Avaya
- Training Attended University of Phoenix for Accounting Selected for Career Development
Education
Associate of Arts - Accounting And Finance
Univercity of Phoenix
Phoenix, AZ01.2025
Skills
- Computer Skills
- Microsoft products
- Loan Information Recording
- Financial Data Collection
- Personal Reference Verification
- Processing Funding
- Federal Statutes
- Collateral Value Checks
- Credit Applications
- Lending Software Systems
- Funds Disbursement Application
- Credit Reporting Software
- Government Standards
- Dependable and Responsible
- Teamwork and Collaboration
- Excellent Communication
- Analytical and Critical Thinking
- Problem-Solving
Timeline
Funding Coordinator
Global Lending Services LLC
05.2020 - Current
Direct Auto Underwriter
JP Morgan Chase Bank
01.2015 - 01.2016
Collections Specialist
JP Morgan Chase Bank
01.2010 - 01.2021
CSG Campaign Manager
JP Morgan Chase Bank, Chase Health Advance
01.2010 - 01.2012
Associate of Arts - Accounting And Finance
Univercity of Phoenix