Kerrin Mauro
Mastic Beach
Summary
Polite and professional patient care specialist. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. My goal is to seek and maintain a position that allows me to grow and maintain long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Patient Care Representative
Babylon Dental Care
08.2023 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone or emails.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
Academic Mentor
Suffolk County Community College
06.2022 - 10.2023
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Worked with a caseload of students to help them understand and overcome personal, social or behavioral problems affecting educational situations.
- Helped students develop organizational, time management and study skills. As well as implemented student guidance plans to foster academic success.
- Monitored student progress to drive successful academic outcomes.
Call Center Representative/Receptionist
The Smilist
09.2020 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Demonstrated strong multitasking abilities while managing numerous tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Lead Teacher
The Learning Experience
04.2018 - 08.2020
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Education
Bachelor of Science - Psychology
Farmingdale State College
Farmingdale, NY12.2021
Associate of Science - Psychology
Suffolk County Community College
Selden, NY06.2019
High School Diploma -
Deer Park High School
Deer Park, NY06.2017
Early Childhood Education Certificate
Wilson Technology BOCES
Huntington Station, NY06.2017
Skills
- Care Coordination
- Relationship Building
- Problem-Solving Abilities
- HIPAA Compliance
- Dentrix Ascend
Timeline
Patient Care Representative
Babylon Dental Care
08.2023 - Current
Academic Mentor
Suffolk County Community College
06.2022 - 10.2023
Call Center Representative/Receptionist
The Smilist
09.2020 - 08.2023
Lead Teacher
The Learning Experience
04.2018 - 08.2020
Bachelor of Science - Psychology
Farmingdale State College
Associate of Science - Psychology
Suffolk County Community College
High School Diploma -
Deer Park High School
Early Childhood Education Certificate
Wilson Technology BOCES
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